Weekend Administrator

2 weeks ago


Dartford, United Kingdom Stannah Full time

An opportunity has arisen for a **Part time Weekend **Out of Hours Administrator to work within our Out of Hours Call Centre in Dartford, supporting our clients with service delivery out of normal working hours.

Duties will include answering incoming calls, resolving technical queries (or escalating to our service/repair engineers), sales enquiries and general administration tasks.Comprehensive training will be provided.

The working pattern for this role will involve working 14.5 hours a week, Saturday and Sunday between 06:45 and 22:30 hours with cover for Bank Holidays being shared with the weekday team

Due to the hours required, this position might not be suitable for individuals who are already working full time.

**Key Responsibilities**:

- Taking calls from all Stannah customers and dealing with the query in the relevant manner
- Dealing with complaints and following the escalation process
- Logging of calls and issuing engineer call outs
- Recording and distribution of sales enquiries
- Message taking and distribution
- General administration

**Minimum Requirements/Qualifications**:
Good standard of basic education

**Company Information**:
Stannah is a British family owned company, who provide elevators, escalators and moving walkways and manufacture stairlifts and platform lifts, we offer repairs and servicing 24 hours a day 365 days a year.The family is now in their fifth generation andplay a hands-on role in running the business, ensuring the family ethos and values are maintained. Our salaries, benefits packages and supportive working environments attract the best people who strive to offer quality and dedication within their work.

We are a company who are pioneers of forward thinking, we never forget that vital to our success are the amazing people who work for us and the commitment we have to our customers. We have carefully selected the following benefits which complement our employees’lifestyles.

**Benefits Include:**
- Competitive Salary, paid on a monthly basis
- Quarterly Bonus Scheme (based on Group Company profits)
- 25 days holiday with the option to purchase another 5 days
- Matched Contribution (Salary Sacrifice) Pension Scheme
- SimplyHealth Cash Plan (allows you to claim towards health costs)
- Employee Assistance Programme
- Company Benefits Discount/ Rewards Scheme (includes cinema discounts, discounted hotel and theme park stays and discounts off many high street shops)


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