Technical Administration Assistant

**Technical Administration Assistant (Safe Control of Operations)**
**Salary: £23,155**
**Up to 5% PC bonus**
**Permanent contract**
**Cannon Park, Middlesbrough**

**Why Work at NGN?**

At Northern Gas Networks, we are a community. We provide a supportive and fun working environment in our spacious offices with onsite parking provided. We embrace creativity and innovation as well as offering a range of learning and development opportunities to progress your career. Since we started operating in 2005, We have led the way as one of the most cost-efficient of the UK’s eight gas distribution networks, reliably delivering gas to over 2.7 million homes and businesses. Our ‘dream’ is to become the UK’s most loved, admired and respected company, and we aim to do this through an empowered team that is ‘mind-blowingly great’
Equality, Diversity and Inclusion:
We value equality, diversity, and inclusion at NGN, and this is embedded in everything that we do. We will be delighted to hear from a diverse range of applicants, so we can continue to grow our mind-blowingly great team of people. We are proud to support the Armed Forces Covenant, helping ex-services personnel back into employment, as well as being members of WISE (Women in Science and Engineering) and we are committed to delivering our ‘Opportunity Action Plan’ having signed the Social Mobility Pledge campaign, whereby we will establish our business as a ‘force for good’ in the communities that we serve.

If you require adjustments made to the standard interview process (e.g., a working interview or a different interview format) then please contact the Recruitment Team:
**The Role**:
Working in a small team based in our Cannon Park Depot in Middlesbrough. The purpose of the role of Technical Admin Assistant is to provide a range of technical administrative assistance to a specialist department servicing our operational colleagues, and to contribute to the achievement of departmental and business-wide objectives.

**Key Accountabilities and Responsibilities (not limited to)**:

- Operates office systems, to process work, maintain accurate records and access information in support of departmental activities.
- Provides effective administrative support in providing an efficient and effective service to contribute to the achievement of departmental objectives.
- Resolves enquiries from both internal and external sources.
- Compiles and provides Safe Control of Operations (SCO) information using computer systems as necessary in accordance with relevant procedures and guidelines, in order to provide management with the information they need to effectively make decisions.
- Assists in supporting departmental activities by carrying out routine and technical administrative duties, such as receiving and collating information and processing documents and correspondence.
- Operate in compliance with NGN policy and procedures, including data protection and information security policy.
- General Ad Hoc administration work as and when required.

**Knowledge, Skills, Qualifications and Experience**:

- Excellent customer service skills.
- Excellent Communication skills (written /oral).
- A keen eye for detail and accuracy.
- An understanding (desirable/but not essential) of the gas industry and Safe Control of Operations.
- A good team player with strong organisational and administrative skills.
- Flexible approach to working across broad topic areas, locations and meeting tight timescales.

**What we Offer You**:

- A salary of £23,155
- Up to 5% Bonus
- Free onsite parking
- 40 hours per week
- 25 days annual leave (plus recognised bank holidays and 2 half days over the Christmas period)
- SSP for first 7 calendar days then occupational sick pay
- A generous stakeholder 5/10 pension scheme
- Flexible benefits and salary sacrifice options... from discounts on a variety of UK attractions, gym membership, restaurant discounts, experience days...and exclusive NGN discounts and much more
- An array of fantastic family
- friendly policies such as 6 weeks’ paternity leave (for eligible employees) and 6 months’ full pay for employees on maternity leave (for eligible employees), as well as shared parental leave and many more.
- Our values are at the heart of what we do. In addition to your key responsibilities, you will incorporate these into the daily life of your role.

We are

**Trailblazing**
**Empowered**
**Happy**
**Heartfelt**
**Community Focused