Tenancy Sustainment Officer

1 day ago

StokeonTrent, United Kingdom Concrete Full time

You’ll provide an efficient, responsive, and holistic housing management service for customers living or moving into semi-independent or community homes. You’ll support customers with property viewings, tenancy sign-ups, benefit claims and provide move-on options advice. You’ll carry out property inspections for maintenance and Health & Safety checks.

**Job requirements**
- Providing contact, advice, and guidance to customers including preparation and delivery of occupancy agreements, tenancy handbooks and information packs and sign-ups.
- Assisting with all areas of move-in to make sure new residents are made to feel comfortable.
- Maintaining tenancy conditions and making sure that properties and stock are maintained.
- Dealing with enquiries and complaints from tenants and members of the community or public.
- Making sure regular property and health and safety inspections and report any issues to the relevant teams.

**What we’re looking for**
- Someone with a genuine understanding and compassion for people without a home, who won’t judge but instead will empower customers and give them a voice.
- Experience working in housing or in a busy environment where you regularly help or deal with customers or the public.
- Experience in dealing with customers with complex needs.
- Great communication and problem-solving skills.
- DBS required.
- Full UK Driving License with own vehicle for work purposes.

**We'll be interviewing as we go so may close the role early if we find the right person.**

Stoke #Homelessness #FullTime #GreatBenefits #JobsThatGiveBack #ComplexNeeds #HousingCrisis

INDAD

We’re part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident.

Homelessness isn’t a choice. It can happen to anyone.

Concrete is a local charity, support network and campaigner leading the fight to erase homelessness within Staffordshire and its surrounding areas.

Through a community-led approach, Concrete helps those without a plan, without a voice and without a home build concrete futures by tackling the underlying issues that keep
people from finding and securing a home of their own.

Join us on our fight to make homelessness history across Staffordshire and everywhere.

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