Aftersales Administrator

**SAS Handler Advert**

**Company description**

Salop Leisure is the Midlands premier suppliers of Touring Caravans, Motorhomes, Static Holiday Homes and Luxury Lodges; along with a fabulous cafe and specialist plant centre.

**Job description**

Holiday Home Aftersales is the point of contact for Park Operators and retail customers requiring engineer’s visits to site, connect, repair, maintain and provide warranty cover on new and used holiday homes situated on Parks in Mid Wales and the Heart of England regions.

The post-holder will report to the Aftersales Manager in the first instance with a further line of accountability to the aftersales director.
- Good communication and IT skills
- Have an interest in helping people
- Like working as part of a team
- Ability to remain calm under pressure
- Friendly and tactful personality
- Being able to handle complaints and difficult situations
Hours of Work: 8.30 a.m. to 5.30 p.m. 5 days per week and weekend working on a rota

Assisting in planning work for your assigned engineers

Preparing job sheets

Liaising with caravan manufacturers to follow up queries from end users and park operators

Ordering parts from manufacturers and suppliers, checking in and putting away

Chase outstanding parts

Using manufacturers online systems to submit claims promptly and with sufficient detail.

Ensure parks are kept up to date with list of jobs outstanding.

Liaise between park operator and end user

Contacting “key accounts” on a regular basisEnsure that queries are dealt with promptly and efficientlyLiaising between park operator and end user

Keeping customers informed at all stages within agreed time frames

Entering sales orders onto database

Ensure warranty requests are completed promptly and that detailed information is inputted into the database.

Preparing invoices

Dealing with insurance claims

Reference ID: HHAF01

**Job Types**: Full-time, Permanent

**Salary**: From £9.00 per hour

**Benefits**:

- Company pension
- Discounted or free food
- On-site parking
Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends
COVID-19 considerations: All social distancing measures are in place together with regular cleaning and sanitising of all public areas.

**Education**:

- GCSE or equivalent (preferred)
**Experience**:

- customer service: 1 year (preferred)
COVID-19 precaution(s):

- Sanitisation, disinfection or cleaning procedures in place
**SAS Supervisor Advert**

**Company description**

Salop Leisure is the Midlands premier suppliers of Touring Caravans, Motorhomes, Static Holiday Homes and Luxury Lodges; along with a fabulous cafe and specialist plant centre.

**Job description**

Holiday Home Aftersales is the point of contact for Park Operators and retail customers requiring engineer’s visits to site, connect, repair, maintain and provide warranty cover on new and used holiday homes situated on Parks in Mid Wales and the Heart of England regions.

The post-holder will report to the Aftersales Director and will have weekly and monthly meetings to review the performance of the business.

Key competencies include:

- Good communication and IT skills
- Have an interest in helping people
- Like working as part of a team
- Ability to remain calm under pressure
- Friendly and tactful personality
- Being able to handle complaints and difficult situations showing dignity and empathy
- Have the ability to manage a wide range of disciplines
- Be excellent at prioritising the needs jobs to be completed
Hours of Work: 8.30 a.m. to 5.30 p.m. 5 days per week and weekend working on a rota

Overseeing the planning work for your assigned engineers

Preparing job sheets

Liaising with caravan manufacturers to follow up queries from end users and park operators

Ordering parts from manufacturers and suppliers, checking in and putting away

Chase outstanding parts

Using manufacturers online systems to submit claims promptly and with sufficient detail.

Ensure parks are kept up to date with list of jobs outstanding.

Liaise between park operator and end user

Contacting “key accounts” on a regular basisEnsure that queries are dealt with promptly and efficientlyLiaising between park operator and end user

Keeping customers informed at all stages within agreed time frames

Entering sales orders onto database

Ensure warranty requests are completed promptly and that detailed information is inputted into the database.

Preparing invoices

Dealing with insurance claims

Reference ID: HHAF01

**Job Types**: Full-time, Permanent

**Salary**: From £9.00 per hour

**Benefits**:

- Company pension
- Discounted or free food
- On-site parking
Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends
COVID-19 considerations: All social distancing measures are in place together with regular cleaning and sanitising of all public areas.

**Education**:

- GCSE or equivalent (preferred)
**Experience**:

- customer service: 1 year (preferred)
COVID-19 precaut