Salesforce Knowledge Article Writer

5 days ago


Bromley, United Kingdom Foresters Financial Full time

As our Salesforce Knowledge Article Writer you will be using your Salesforce Knowledge experience to create clear, user-friendly articles for customer service teams, field sales, and end-users. This key strategic project focuses on developing structured knowledge base content to enhance efficiency and self-service support for our teams.

This is a fixed term contract for 6 months.

**Your day to day will include**:

- Develop and structure knowledge based content within Salesforce for customer support, field sales, and end-users. This will include lite touch as well as more complex articles.
- Translate complex processes into easy-to-understand, step-by-step guides and FAQs, creating a virtual library.
- Ensure articles align with branding, style guidelines, and best practices.
- Optimise content for searchability, findability and usability
- Deliver completed articles within the agreed-upon timeframe

Working hours are 40 hours a week Monday to Friday. Start times are flexible from 8.30am to 9.30am. After a successful orientation period there is flexibility to work from home for 2 days a week.

**What we require**
- Proven experience with Salesforce Knowledge content creation.
- Strong writing, editing, and documentation skill
- Ability to quickly understand and simplify complex concepts.
- Experience with knowledge management best practices.
- Detail-oriented and able to meet deadlines independently
- Experience in customer support, field sales, IT, or technical documentation.
- Previous contract or project-based writing experience.

**What we offer you**
- Basic salary up to £45,000 per annum
- Annual holiday allowance of 25 days holiday plus bank holidays
- Life Assurance (based on pensionable earnings)
- Generous contributory Pension scheme
- Season Ticket Loan
- 1 days paid charitable workday
- Employee Assistance Programme

INDAD

Foresters Financial is not your typical financial services provider. Those who join our purpose-driven organisation enjoy a culture of collaboration, creativity, and mutual respect and are challenged to do their best to make a difference every day. We help everyday families achieve their financial goals and make a lasting difference in their lives and communities.



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