Receptionist

2 weeks ago


Canterbury, United Kingdom 2gether support solutions Full time

Job Introduction
**About Us**:
**2gether Support Solutions is a Facilities and Estates services company providing support to healthcare professionals caring for over 2000 patients daily across multiple East Kent hospital sites. 2gether provides vital services including maintenance, cleaning, catering, procurement, logistics and much more.**

**2gether Support Solutions are seeking a Receptionist based at KCH Hospital on a permanent full time contract.**

**The Role**:

- Provide a comprehensive Reception Service that will be the first point of contact for patients, visitors and staff
- Deliver a welcoming, polite, knowledgeable and courteous service to all site visitors
- Ensure all enquiries are dealt with promptly and that all visitors receive the help and assistance they require
- Protect the rights and confidentiality of patients
- Develop and maintain a highly motivated and dedicated customer care
- Treat all patients, visitors and staff with dignity and respect.
- Be flexible and responsive to change.
- Promote effective communication to ensure information is easily shared between EKHUFT, partners and the general public
- Add to the overall safety and quality performance of EKHUFT
- Co-ordinating security and site administration tasks, including lost property, key management and first line response to accommodation enquiries.
- Gaining and providing in depth knowledge of the site that the receptionist is posted
- Ensuring efficient completion of additional administration
- Undertaking Fire Warden duties

**The Person**:

- Must be computer literate with a working knowledge of Microsoft Office.
- Be able to efficiently operate/use office equipment and administration systems.
- Previous Customer Service Job Role
- Knowledge of site lay out, local area and common medical terminology
- Able to deal with emergencies and/or other high pressured situations in a calm and rationale manner using tact and empathy
- Project a polite and professional image at all times

**What We Offer**:

- Generous annual leave allowance plus the opportunity to buy or sell leave
- Company Pension
- Onsite childcare facilities
- Cycle to Work Scheme
- Employee Assistant Programme with Health Assured
- Discounted travel, accommodation, airport parking, holidays, skiing and travel extras
- Subsidised bus pass
- Health and beauty, gifts, toys, fashion and entertainment


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