Customer Assistant

2 weeks ago

Aberdeen, United Kingdom M&S Full time

**Summary**

Working Pattern

Week 1
Sun: 0700-1530
Mon: 0700-1530
Wed: 0700-1530
Thurs: 0700-1530
Fri: 0700-1530

Week 2
Mon: 0700-1530
Tues: 0700-1530
Wed: 0700-1530
Fri: 0700-1530
Sat: 0700-1530
**All the details**

**Working Pattern**

Week 1
Sun: 0700-1530
Mon: 0700-1530
Wed: 0700-1530
Thurs: 0700-1530
Fri: 0700-1530

Week 2
Mon: 0700-1530
Tues: 0700-1530
Wed: 0700-1530
Fri: 0700-1530
Sat: 0700-1530

**Key Accountabilities**

**Visual Merchandising Execution 80% of time**
- Delivers an inspirational and consistent level of visual execution that inspires customers to buy more and buy more often
- Executes the guideline styling of mannequins and VM displays every launch, ensuring consistent handwriting in line with

M&S Principles and the key looks where substitutions needed
- Focuses on styling updates and refreshes when there is product newness, including the placing of new lines across C&H
- Implementation of large format marketing every launch, for all BU’s and placement of small format marketing in the right area

in line with the POS guidelines
- Implements and refreshes C&H windows, clear and clutter free entrances, with a daily focus on 1st Bites and key customer

journey touchpoints
- Creates appropriate outfit building, following the guidelines and relevance to the store customer, handling the product within

departments focusing on key lines and best sellers

**Develop brilliant people 20% of time**
- Supports the store coaching of outfit building and product handling alongside the M&S principles including the upskilling of

wider store team members in these areas
- Deliver the highest visual standards on the high street, showcasing the product through mannequins and styling, product

handling, outfit building & windows implementation, coaching the C&H team on C&H standards and presentation
- Look for opportunities to raise the bar visually in stores by working with the Store Visual Manager and Store Manager

Academy Visual Merchandisers
- With Store Visual Manager, support the Region with Visual & C&H training and coaching that sets the standard
- Consistently deliver upper quartile VM execution
- 100% execution of new initiatives

**Key Relationships and Stakeholders**
- Customers
- Colleagues
- Store Leadership
- Wider Visual Teams
- Regional Manager
- Visual Lead
- Visual Support
- Store and Regional BIG

**Everyone’s Welcome**

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

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