Payment Processing Specialist

19 hours ago

Uxbridge, United Kingdom Pepper Advantage Full time

**Are you a skilled Payment Processing Specialist looking to rise to a new challenge?** Pepper Advantage is a global credit management and intelligence company that accelerates business growth ambitions with high-quality, innovative data and analytics and we are currently looking for a Payment Processing Specialist with proven experience in the administration of payments and managing account remediations, in a customer-focused mortgage environment. If you are open to a new opportunity and would like to chance to work within an organisation which can offer competitive benefits and career progression, then this is the role for you. We are currently recruiting for a Payment Processing Specialist to join our dynamic and growing team in Uxbridge. We are looking for a highly motivated professional with experience in administration of customer payments for mortgage portfolios, in a highly customer-focused environment within the financial services sector. Your role will involve end-to-end servicing and administration of mortgage payments throughout the complete lifecycle. You will be working within an established team that is a key part of Pepper's operations, and you will receive ample support so that you can be successful in your role. **As a Primary Processing Specialist, your key responsibilities will include**: - Reviewal of bank statements relating to clients - Processing account redemptions, and other actions relating to the closure of mortgage accounts - Administering the payment process surrounding refunds - Posting fees and credit movements - Drafting and issuing customer letters - Managing account remediations, including taking necessary steps to fix accounts where transactions require amendments - Carrying out account calculations and assessing financial statements **The role will pay up to £25,000 + benefits dependant upon skills and experience. Right to Work in the UK is essential for all of our UK roles.** **Additional Information**: **Essential Skills**: - has prior exposure to operational loan management - can demonstrate confidence in carrying out account calculations and assessing financial statements - can consistently deliver outstanding customer service - has a rudimentary understanding of relevant regulation and associated legislative policy and the impact this has on the role - particularly as they relate to loan and mortgage products **Desired Skills**: In addition, to the above, the following skills are desirable: - Self-reliant and self-motivated - You will be detail orientated and able to work to tight deadlines - You will "take ownership" of the responsibilities allocated to you - Ability to form productive relationships at all levels - You will have strong English verbal and written communication skills - You will be enthusiastic, and a positive member of the team recognised by your colleagues as a valued and effective team player - You will be required to work within established internal controls and maintain a high standard of quality across all your tasks, be accurate in your work, well organised, and reliable - IT literate with good knowledge of Microsoft Excel - Knowledge of Phoebus will be of benefit but not essential **Benefits**: - Private medical insurance - Salary Sacrifice Pension matched up to 8% - 25 days holiday plus bank holidays - EAP - Enhanced maternity and paternity - Wellbeing days - Volunteering days - Eye care - Payroll giving - Reward & Recognition Program - Discounted RAC Vehicle Breakdown - Life Assurance

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