Customer Care and Internal Sales Advisor

7 days ago


Bedford, United Kingdom Aesthetic Source Ltd Full time

**Our Company**

AestheticSource is an award-winning aesthetics and beauty distributor covering the UK and Ireland. Joining our company means working alongside a highly motivated team, driving the success of international skincare and aesthetic brands, partnering with clinics, and thriving in an industry you’re passionate about within a group of creative, collaborative, and driven individuals.

**Job Summary**

We are seeking a personable Customer Care Advisor with a passion for skincare and aesthetics to join an established team. In this role, you will be providing excellent service by assisting customers with inquiries, processing orders, and supporting the sales team.

**Roles and Responsibilities**
- Answer the telephone, resolving all customer queries and requests
- Work closely with and support our field-based sales team to boost sales and enhance the customer experience
- Retain a large amount of information regarding customers and products
- Work proactively during quieter periods and assist the CC lead with other duties
- Make outbound customer calls to inform of special offers, product launches, and support that is available
- Work closely with the customer care team and lead to ensure all daily admin tasks are completed
- Work to internal targets

**Ideal Skills and Competencies**
- Experience of MS Office (Outlook, Excel and Word)
- Experience of using a CRM programme
- Experience in taking inbound and making outbound calls
- Polite, organised, confident and well-spoken telephone manner
- 2 years’ experience in a Customer Service or Sales role
- Keen and fast learner, who can work well under-pressure
- Experience in the beauty industry or a motivation to understand the industry

**Benefits**:

- Competitive Salary
- Generous holiday allowance
- Generous free product allocation and 20% staff discount
- NHS Top Up Scheme
- Salary Sacrifice Pension Scheme

Pay: £25,500.00-£27,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company pension
- Employee discount
- Enhanced maternity leave
- Free parking
- Health & wellbeing programme

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Bedford MK44 3WJ: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service or sales: 2 years (preferred)

Work Location: In person



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