Control Room Operator

6 days ago

Livingston, United Kingdom Amberstone Security Full time

Amberstone Security is a dynamic and forward-thinking company who prides itself on the quality of its staff and the service they provide. The company is an approved Contractor through the SIA and is placed within the top 5% of all security providers which benchmarks our high quality within the industry and shows us as best in class.

We have an opportunity in our Livingston office for a Controller. A valid SIA/CCTV license is preferred but not essential, You will work on a 4 on 4 off rota covering days, nights and weekends.

**Main Responsibilities**:

- First line of contact for our clients.
- Making and receiving calls to ensure staff are on site.
- Logging complaints, incidents and issues via the relevant forms and handing over when required
- Reviewing call monitor and coaching officers the book on process if not using automated system and likewise for tablet booking on
- Reactive to situations such as management engagement from customer complaints
- Crime desk supporting when the analysis is out of the business
- Tech monitoring on screens and compliance checking and reporting none usage
- CCTV monitoring.

**Vacancy**

**Shifts -** 6** on 3 off as a mixture of days and nights.**

**Day Shifts - 07.00 - 19.00**

**Night Shifts - 19.00 - 07.00**

**Relief - Working 12 hour shifts, Shifts would be anything from 12 Hours to 60 hours per week**

**Benefits of working with Amberstone Guarding**:

- SIA Licence Renewal
- Auto enrolment pension scheme
- Investment into training
- Perkbox incentive scheme which includes discounts and an employee assistance programme.
- Company uniform provided

Applicants must be able to provide a full 5-year checkable work or back to school history. Should you be selected to attend an interview, please ensure you bring your right to work documents and a recent proof of address.

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