Customer Service Representative Ftc

14 hours ago

Kings Hill, United Kingdom Charities Aid Foundation Full time

**Job reference number: ST013**

**Contract: 12 Months Fixed Term Contract Part Time 30 hours per week (Mon-Fri 9am-3pm)**

**Location: Kings Hill (Kent) Office based with hybrid working considered after successful training and completion of probation period**

**Salary**: £25,388 pro rata

Would you like to join and become an integral part of our award-winning Contact Centre?

We have an opportunity for a client-focused and supportive Customer Service Representative to join us at our international Head Office, based in Kings Hill.

**What you’ll do**

At CAF, every one of us contributes to our impact, and as our Customer Service Representative you too will play an important part in what we do.

As our Customer Service Representative, your role will include:

- Speaking and corresponding with our existing and new customers via telephone and in writing, in a supportive way which meets their needs and gets it right first time
- Setting up new accounts and Direct Debits
- Processing contributions and charitable donation requests
- Answering enquiries including requests for help from charities and guiding customers through their online journey

**Who you’ll be**

This role is for you if you have experience of working in Customer Service or have relevant transferable skills and are keen to make a difference to society. We are looking for:

- A genuine passion for customer service and getting it right first time
- Excellent verbal and written communication skills and ability to adapt your style to suit your audience
- An excellent eye and attention to detail
- Confident taking ownership
- A true team-player, comfortable working in a fast-paced environment
- Flexibility and the ability to work to deadlines and well under pressure
- MS Office and Outlook skills and experience

**What’s in it for you**

At CAF you will receive:

- 30 days holiday plus bank holidays (Pro-rata for Part Time)
- A wide range of development opportunities to support personal and professional growth
- An excellent Pension scheme with better-than-market employer contribution options
- Social impact benefit schemes

For all our employer benefits and to gain an insight into our culture and values, please visit cafonline.org/careers.

**Who we are**

At Charities Aid Foundation we accelerate social progress by providing essential connections between donors, charities and communities.

We safeguard and deliver vital donations, offer expert advisory services and financial products to donors and charities.

Our purpose is to enable a better landscape for giving and a fair and sustainable future for all.

We are people focused, driven by innovation and together we are building a great and safe place to work.

**Diversity and inclusion**

We know that the more diverse and inclusive our organisation becomes, the more creative, effective and impactful we will be. Our aim is for our workforce to represent the society we serve, and we have embarked upon an ambitious pathway to achieve this.

We want to attract, retain and develop the best of talent at all levels, and provide a leading and great place to work, where every voice matters.

**How to apply**

Job Reference: ST013

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