Graduate Customer Service Specialist

2 days ago

Rochdale, United Kingdom Kite Packaging Full time

**The Opportunity**

Kite Packaging have an excellent opportunity for a Commercial Graduate to join their Sales team in North West site, based in Heywood. Kite Packaging was founded in 2001 with a unique vision and a philosophy of employee-ownership. We were a true greenfield start up and have grown quickly to be the 2nd largest packaging distributor in the UK. In the past year Kite has been awarded ‘Top 50 Fastest Growing Companies in the Midlands’ and ‘The Sunday Times Track 100 Fastest Profit Growth in the UK’.

Our growth has consistently been the best in our sector, and we are continually investing in our business and our greatest asset is our ‘people’. Turnover in 2022 was £160m and our growth continues to accelerate.

The expectation is to provide first-class customer service to our valued clients and sales support to our sales team, all within a fast-moving B2B environment. You will be required to demonstrate exceptional organisational skill paired with highly efficient, accurate administrative and commercial ability. You will be involved in all aspects of the business cycle and offer an all-round customer focused approach.

**Core Responsibilities**:

- Provide a high level of customer service and communication both verbally and written
- Build positive working relationships with both internal and external stakeholders, including suppliers and drivers
- To actively upsell and provide solutions to the branch customers
- Monitoring existing and new customer sales performance to maximise the profitability of the branch whilst remaining competitive
- To effectively follow the operational procedures and support the growth of accounts in the branch
- Provide Commercial support to the Commercial Manager and wider North West RDC operation

**Key Skills and Essential Experience**:
Essential requirements for the role:

- A recent graduate with a 2:1 minimum degree
- Competent user of Microsoft Office functions
- Demonstrate strong mathematics and numeracy
- Self-motivated
- Be outgoing, positive and have excellent communication skills, particularly on the telephone
- Be a strong and accurate administrator
- Be commercially minded
- Be a flexible and supportive member of the team
- Manage a healthy workload and maintain focus and organisation
- Be able to understand and effectively follow company process and procedure
- Show a desire to learn about new and existing products

**What you’ll get**:

- Excellent competitive salary
- Great work - life balance. 8:00am to 5:00pm Monday to Friday
- Holidays - 20 days, rising to 25 days
- After 6 months a range of benefits: life insurance, pension, cycle to work and an optional healthcare scheme
- The option to become a shareholder in the business after 6 months employment

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- No weekends

**Education**:

- Bachelor's (required)

**Experience**:

- Customer service: 2 years (required)
- Microsoft Office: 2 years (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: IAM North West

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