Workshop Controller

Due to continued expansion here at Pro-Division Car Care, we are currently looking to recruit an enthusiastic, driven and motivated Workshop controller to join the Pro Division team.

In the last 8 years, our services have massively expanded, spanning from 1 employee back in 2016 to now having a fantastic team of 11. Now we are a fully equipped car care centre offering everything from tyres and MOT's to complex diagnostics and engine replacements. Along with this, we offer in-house valeting and detailing as well, and we have a fully equipped indoor car sales showroom. This allows us to offer a complete car care package and enables us to put and keep tip-top cars on the road. We have huge ambitions for the year ahead, investing heavily in individuals within the business to take Pro Division to the next level. We strive to deliver an excellent working environment, ensuring we offer the best level of customer service we can.

As the Workshop Controller, you will work closely with the Service Manager to deliver a high level of productivity and an excellent standard of first-time repair, while making sure you always maintain a clean, safe and professional workshop. To manage the Service Department to meet and exceed customer expectations and consistently meet agreed business goals.

This role would be ideal for an organised, quick-thinking person with previous motor industry experience, looking to develop their career and move into a management role. The ability to keep to deadlines and react quickly to technical challenges is important, and you should enjoy working in a fast-paced environment.

Day-to-day duties

Managing and coaching a team of vehicle technicians and apprentices, making sure targets and business objectives are met.
Making sure all servicing work is carried out correctly, competently and on time, with customer satisfaction in mind.
Working with colleagues to ensure a seamless service for customers.
Scheduling work to meet customer needs, the complexity of each job and the availability of parts.
Providing estimates for servicing and repairs and setting timescales.
Assisting technicians with technical challenges and finding the right outcome.

Essential skills

Relevant experience in the automotive industry, including previous workshop control or technician roles.
High levels of organisation and accuracy.
Fantastic interpersonal skills and the ability to communicate well with customers and colleagues
The ability to lead by example and motivate your team to achieve their targets and deliver a high standard of work.

Pay: From £35,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- On-site parking

Schedule:

- Monday to Friday
- Overtime

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: Workshop controller