Customer Service Representative

2 weeks ago

Lincoln, United Kingdom HomeLet Full time

**Key responsibilities**:

- Leave clear system notes of each task so a timeline can be accessed
- Answer calls from our customers and respond to any queries they may have
- Make outbound calls to relevant parties to gather required information
- Work as part of a team to ensure targets are achieved
- Experience in a customer service role
- Ability to work within a fast-paced environment
- Enjoys being part of a hardworking team
- Excellent customer service skills
- Grade C/4 in GCSE Maths and English

**Further information**
As well as a competitive salary we offer the following benefits
- Competitive holiday allowance with the annual option to buy additional days
- Very generous maternity and paternity leave packages
- We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
- Death in service benefit of x4 salary
- Company pension scheme
- A flexible benefits package which allows you to add additional benefits to your overall package
- Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
- Referral schemes
- Discounted rates on PIB products
- Excellent opportunity for career progression

If supporting the local community, engaging with charities and having the opportunity to 'give something back' interests you, you have the opportunity to take an extra day to support this with volunteering day.
We also offer a wide range of discounts including a kids pass
- giving you discount to over 4500 attractions and activities, discounts at hairdressers, beauticians, climate chnage projects with lots of other options to choose.
PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reducePIB's carbon footprint.
REF-203429

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