Hire Desk Controller

2 weeks ago

Manchester, United Kingdom Camfaud Concrete Pumps Ltd Full time

**Hire Desk Controller**

**The Company**

Camfaud Group is the largest concrete pump hire company in the UK. Camfaud Group employs over 300 staff across various depots across the UK and due to our continued expansion, we are actively seeking Hiredesk Controller to join our team in Astley/Maidenhead

**Job Spec**:
Premier Concrete Pumps hire static plant across the UK. In this role you will be responsible for managing the hires from start to finish to ensure our customers receive an efficient and reliable service throughout.

If you are an enthusiastic team player with a willingness to take on new challenges, improve processes and make a difference, this role could be for you.

**Your duties will include**:

- Support service calls and assign mobile engineer or pass on to the technical team
- Recording service calls on Syrinx, closing completed jobs and following up any additional charges.
- Checking availability of plant and updating the internal systems with the status of the machines.
- Liaising with the workshops to ensure the correct equipment is ready and delivered at the right times
- Arranging transport for delivery & collection of plant hire
- Managing any queries
- Ensure relevant spreadsheets and maintenance documents are updated daily/weekly
- Ensuring all quotes are accurately produced for each individual hire.
- Review of contracts pre-month end to ensure accuracy.
- Following up with customers on damages and items not returned.
- Supporting the General Manager with projects and other ad-hoc tasks.
- Solid background in customer service
- Good IT skills and working knowledge of all Microsoft packages
- Positive attitude and strong work ethic
- Excellent accuracy and attention to detail
- Confident, friendly, and professional telephone manner
- Able to work well under pressure and manage a busy workload

**Salary**: £22k-28k per annum

Hours:
8:30am to 5:00pm, Monday to Friday inclusive with a lunch break of one hour.

Pension:
Auto-enrolment

Annual leave: 20 days + bank holidays

**Salary**: £22,000.00-£28,000.00 per year

Schedule:

- 8 hour shift

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