Hotel Receptionist

**Primary Job Purpose**:
An exciting opportunity has arisen for a Hotel Receptionist to join our Team. The successful applicant will assist in creating a positive impression when meeting and greeting guests, ensuring excellent customer service at all times so that guests feel welcome and relaxed when visiting the resort.

**About The Role**

**Roles and Responsibilities**:

- To accurately complete all reception and booking documentation and operate the hotel computer systems competently
- To ensure that phones are answered in a friendly manner
- To deal with all calls efficiently
- To maintain full up to date knowledge of the resort services and products including spa, hotel events and facilities
- To take reservations and enter bookings on the system
- To deal with all guests and visitors to the Resort in a welcoming and professional manner
- To maintain hotel procedures and fire policies
- To follow procedures for cashing up and banking
- To maintain, develop and monitor the client database
- To ensure Reception area and desk are clean and tidy at all times
- To maximise selling opportunities by adding customer value at every opportunity
- Maintain high standard of personal appearance and hygiene including wearing and maintaining a clean uniform at all times.
- Follow all company policies and procedures outlined in the Employee Handbook including any department specific procedures.
- Be aware of and follow all Health and Safety procedures all times
- Receive customer complaints and feedback and direct them to appropriate offices for resolution.

This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.

**Key Skills**:

- Friendly and informative
- Confident and approachable
- Good organisational and communication skills
- Calm under pressure during busy periods
- Excellent customer service skills with confidence in speaking over the phone and face to face.
- Can use own initiative and problem solve
- Resilience and a calm approach when dealing with any guest issues
- Good time management and organisational skills
- Flexibility in undertaking other duties delegated by the Spa Manager

**All staff Key Performance Measures**

Our values underpin everything we do here at LQ Resorts and staff should ensure that these are at the fore front of what they do, day to day.
- To focus on the guest experience at all times and continually strive to delight time after time
- To see each guest as part of a long-term relationship not a onetime event
- To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.
- To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with
- To encourage our team to contribute to excellent working conditions for all
- To gain a reputation for delivering financial performance and being consumed and enthralled about business.

**Benefits**

LQ Resorts will offer you a fantastic working environment with plenty of opportunity to make a difference each day. In addition, you will receive:

- Discounts across the resort, including family and friends
- Free onsite parking
- Progression and career development opportunities.
- Pension Scheme
- Free staff meals
- Free gym membership
- Access to wellness programmes
- Share of Resort’s service charges on monthly basis
- Extra days holiday after 2 years

**Required Criteria**
- NVQ Level 2 Beauty Therapy
- Willingness to undertake further training.
- Ability to provide clear instruction
- Excellent time management
- Great attention to detail
- Excellent communication and sales skills
- Reliable and able to work under pressure.
- Flexible approach to work
- Thrives on providing excellent Customer Service.
- In-depth knowledge of spa products and procedures and their effects
- Experience of selling and promoting products to customer
- Polite and informative
- High standard of personal appearance
- Respectful, Helpful Calm and engaging
- Takes pride in role

**Desired Criteria**
- NVQ Level 3 Beauty Therapy
- Knowledge of Elemis Products
- Knowledge of Ez-Runner Thrives on routine daily tasks

**Skills Needed**

**About The Company**

**About Us**

**Langstone Quays Resor**t sits on the beautiful and historic Chichester harbour, on the northern tip of Hayling Island in the heart of the **Hampshire coastline.**

Langstone Quays has been lovingly and thoughtfully refurbished, creating a unique blend of amazing experiences throughout across unrivalled hotel, restaurant, leisure, meeting and event spaces

**Lion Quays Resort** sits on the beautiful and historic Oswestry waterways, on the banks of the Llangollen Canal in the heart of the **Shropshire countryside.**

Lion Quays has been lovingly and painstakingly built from the ground up, creating a unique blend of amaz