Head of Operations

Are you a passionate and strategic leader of a large portfolio of bespoke high quality supported Living Services for Adults with complex needs?
- Do you want to join an exciting people forward organisation where you will have commercial autonomy on business growth, an opportunity to be part of something truly special, within a role where you will make a real difference to company success, growth and providing exceptional forever homes for vulnerable adults with complex needs?

If so, look no further as we are currently having a rare opportunity for an exceptional **Head of Operations** for our Supported Living directorate to join our incredible Senior Leadership Team.
- **Contract**: Full-Time, permanent.
- **Hours**: 40 hours a week, full-time role
- **Salary**: 70k-80k + Car Allowance
- **Bonus**: Competitive annual business performance
- **Location**: Hybrid working, with regular travel.

**Role Responsibilities**:

- To develop and manage agreed strategic objectives of the business.
- Manage the governance process as required ensuring: the inclusion of all relevant stakeholders; compliance with policies and procedures and consistency with the principles and regulations set out by commissioners and regulatory organisations.
- Responsible for P&L and delivery of entire directorate
- Responsible for opening, registering, and filling new services end to end.
- Evaluating operational systems and processes.
- To drive robust care delivery strategies across the directorate, ensuring all PWS are receiving the best possible care.
- Redevelopment of existing services and responsible for the development of infrastructure.
- To motivate and lead the office team and monitor their KPIs.
- Ensuring occupancy targets and other agreed targets are met.
- Reviewing working practices to ascertain if it is successful and if not, devise an alternative.
- Ensuring the business operates within the company’s mission statement.

Working with Department heads and senior management to get the best performance from staff.

**Personal Specification**:

- Extensive senior leadership experience in the Health and Social Care Operations sector.
- Minimum of 5 years’ experience within a similar level role
- A relevant professional qualification, such as management or leadership or significant relevant experience.
- Substantial senior level operational management experience in a regulated business environment.
- Experience in leading and managing strategic and operational change.
- Commitment to service-user needs and involvement in service design, implementation and evaluation leading to effective client-driven offers.
- Possess a detailed understanding of care service issues including the legislative framework and Clinical governance.
- Strong knowledge and experience in working with commissioners and implementing new services.
- Strong commitment to iBC’s vision and values.
- Excellent communication skills at all levels.
- Strong analytical and problem-solving skills.
- Able to plan, prioritise and deliver to tight timescales responding flexible and effectively under pressure.
- The ability to build relationships and networks, including influencing senior people, both internally and externally.
- Commitment to equal opportunities and the ability to implement iBC’s equal opportunities policy.

**Benefits when working with IBC**
- Competitive Salary, which will be reviewed annually.
- Fully paid Comprehensive Training and induction programmes
- Career development and progression opportunities
- Innovative reward and Recognition schemes.
- Spot Bonuses to reward colleagues for going above and beyond their job duties.
- Long Service awards recognising colleagues reaching work milestones.
- Enhanced Paid Leave (Maternity, Paternity, Adoption and Compassionate leave) on successful completion of probation.
- Access to Health Assured Assistance
- Paid Holidays (28 days Inc Bank Holidays)

INDMP