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Helpdesk Administrator

2 weeks ago

Liverpool, United Kingdom EMCOR UK Full time

**Duties/Responsibilities**: **Location**: Liverpool **Salary**: £25,138 per annum **Working hours**: 8am - 5pm, Monday - Friday **Benefits**: 25 Days Holiday + BH, Flex Benefits (EMCOR UK discount scheme) **About EMCOR UK**: At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business. **Role Overview**: To act as the focal point for all Helpdesk matters on site relating to a site-based facilities contract. **What you'll do**: - To raise work orders as directed by the on-site team and client in relation to the contract. - To obtain quotes and use internal client approval process. - To raise purchase orders with supplier and subcontractors for materials and on site maintenance/minor works. - Telephone call handling. - To maintain and update both manual and computer records relating to areas for which EMCOR are responsible. - To produce reports in line with the contract’s requirements using multiple systems. - Subcontractor service contract administration. - To attend meetings to resolve issues. - To take ownership of deliverables of the role and have personal accountability for them. - To enable full auditable trails with, for example but not limited to, purchase orders, delivery notes, work orders and invoices. - To adhere to site health and safety rules and take personal accountability for safety observation reporting. **Person Specification**: **Who you'll be**: - Experience within a similar role. - Experience in a customer facing role. - Good IT skills including Microsoft Office, especially Excel. - Must have good interpersonal and communications skills. - Ability to plan and organise. - Must be methodical and have a keen eye for detail. - Must have a positive attitude and can-do attitude. At EMCOR UK, we embrace and celebrate diversity in all its forms. We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving. Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed. **Join us in building a better world at work.