Admin Lead

We are currently looking to recruit an enthusiastic and motivated Admin Team Lead to support our Specialist Services based in Peterborough and Cambridge. This role will provide operational day to day management for our admin teams and will also support the Clinical Service Managers with PA duties, Key Performance Indicators compliance and service improvement initiatives.

This role is based Mon
- Fri 9-5pm at 53 Thorpe Road, Peterborough and will involve managing the admin teams in the Admin Service.

There will be staff management across a range of situations, previous competence in this field is required. You will be proficient working with Clinical Systems; preferably System One, Microsoft Excel/ Word and PowerPoint and be confident to provide first line support for basic I.T. issues.

You will possess extensive leadership and supervision experience with a desire to support and develop staff, with strong communication and organisation skills, and a flexible approach. You will enjoy working in a fast paced environment and be comfortable prioritising and managing a varied workload. You will need to be confident in managing change, HR matters and must be proficient working with Microsoft Excel/ Word and PowerPoint and be confident to provide first line support for basic I.T. issues.

We will provide the necessary support to ensure development within the role. We are keen to support and develop our staff through a clear career pathway and encourage promotional opportunities within the Trust.

If you are looking for a new challenge, enjoy variety in your work and wish to be part of a team striving to make a difference for our community then we want to hear from you.

Cambridgeshire & Peterborough NHS Foundation Trust is a health & social care organisation dedicated to providing high quality care with compassion to improve the health & wellbeing of the people we care for, as well as supporting & empowering them to lead a fulfilling life.

Our clinical teams deliver many NHS services not only via inpatient and primary care setting but also with the community. These services include Children, Adult & Older Peoples mental & physical health, Forensic & Specialist mental health, Learning Disabilities, Primary Care & Liaison psychiatry, Substance misuse, Social care, Research & Development.

Please refer to the attached job description and person specification for full details of responsibilities.

To provide leadership and manage a team of administrative staff including undertaking appraisals, supervision, training and development of Band 3 and Band 4 staff

To provide leadership and manage a team of administrative staff across a variety of services, including producing staff rosters.

The post holder will support Service and Team Managers by implementing guidelines and protocols for administration services, setting up and developing systems, processes and procedures to support the efficient and effective management of resources against agreed financial and activity targets

The post holder will assist the Directorates Operational Administration Managers to monitor and report on quality, productivity, financial, waiting time, access and CQUIN targets, standards and performance indicators.

To provide support with ongoing budget management

To be responsible for dealing with telephone complaints/enquiries and other communication with a high degree of tact, diplomacy and confidentiality in line with CPFT procedures and policies

Participate in root cause analysis and trend analysis of complaints, SI incident and/or near misses reported, engaging the clinical governance department and working with other colleagues as appropriate to investigate

Ensure that all lessons learnt from complaints are captured and disseminated across the service are and to a wider audience where relevant

To lead and manage in the recruitment, in line with processes and policies, for all administrative staff.