Collections & Disputes Team Leader

Collections & Disputes Team Leader

**Offer ID**:

- 73718

**Job**:

- Support Functions / Finance

**Contract type**:

- Permanent

**Schedule**:

- Full-Time

**Country**:

- United Kingdom

**Equans is looking for a Collections & Disputes Team Leader to join our team based in Quorum Business Park, Newcastle on a permanent basis. This is a full time role working 37.5 hours per week. On offer is a competitive salary and benefits package**.

The **Collections and Disputes Team Leader** is a key role in the department, responsible to lead and motivate a team of credit controllers to ensure the timely collection of Company debt across Equans UK&I and/or ensure all disputes are identified in line with KPI’s and recorded accurately in relevant systems.

The role requires a tenacious and proactive behaviour to problem solving, protecting the financial risk to Equans. This role would suit someone with a background in **Credit Control**, **Accounts Receivable** or **Collections & Disputes**. You are required to ensure all debts are monitored and managed successfully, implementing strategies to reduce overdue and queried debts. The role works closely with both internal and external stakeholders from Operational to Executive levels and therefore must be able to influence with integrity.

A requirement of this role is to identify opportunities to improve the business debt position, working closely with necessary stakeholders to improve department and/or business processes through the analysis of aged debt and reasons for dispute.

You'll be based at our brand new, super modern Shared Services office in Newcastle, which is a dynamic multifunctional operation, where our people are committed to delivering great services that enable our business to meet its goals.

We invest in our people through a broad range of learning opportunities such as professional qualifications, collective/individual training, and personalised support programmes.

We care about the health and wellbeing of our people and we’re proud of our Better Health at work Gold certification, achieved through various campaigns and activities supporting our employees.

We champion **diversity** and **inclusion** in the workplace and have various forums across Shared Services where we encourage our people to take part, get involved and continue to shape and build on the culture we are proud of here at Equans Shared Services.
- What will you deliver?_
- Lead, motivate and mentor a team of credit controllers.
- Protect the financial risk to Equans across the sales ledger.
- Work closely with internal and external stakeholders.
- Adhere to all relevant department SLA’s and KPI’s.
- Report monthly performance in line with KPI’s and SLA’s.
- Manage processes associate to collection of due and overdue debts, in accordance with departmental and business guidelines.
- Identify opportunities to improve the business debt position, working closely with necessary stakeholders to improve department and/or business processes through the analysis of aged debt and reasons for dispute.
- Ensure all unpaid debts are correctly coded into dispute or further action is taken in accordance to the department strategies & governance.
- Provide coaching and training to team members to enhance their skills and productivity.
- Regularly review team ledgers to ensure all issues are addressed promptly.
- Ensure team adherence to departmental governance, policy and procedure documents.
- Assist with internal and external audits as required.
- Maintain risk registers as required.
- Lead and support on projects related to cash or I2C process efficiencies.
- Proactively identify process improvement opportunities and propose solutions.
- Provide other ad-hoc duties as required by the role.
- What can we offer you?_

On offer is a competitive salary and benefits package, which includes;
- 24 days annual leave (+ public holidays).
- Free parking.
- Life Cover equivalent to 1.5 times annual salary.
- Employee discount shopping schemes on major brands and retailers.
- Gym membership discounts.
- Cycle to work scheme.
- Holiday purchase scheme.
- 2 corporate social responsibility days per year.
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
- Attractive Employee Referral Rewards Scheme.
- Access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network.
- 24/7 Employee Assistance Program and access to mental wellbeing app.
- Who are we looking for?_
- Minimum 2 years’ experience in Accounts Receivable and/or Order to Cash environment.
- Excellent communication skills with the ability to interface at all levels.
- Ability to articulate issues both verbally and in writing with stakeholders.
- Excellent problem solving and decision making skills.
- A calm, confident, professional manner, and the abilit