Concierge

HEAD OFFICE
Concierge

Concierge

Epsom Support Centre | Customer | Permanent contract | Full time

Competitive salary, depending on experience

37.5 hours per week

Join us as a member of our Concierge team within our Epsom Support Office, for Britain’s largest not-for profit healthcare organisation and play your part in building a healthier nation

The Role

You will be the face of Nuffield Health and assist us in ensuring our employees have a safe, healthy and happy work place. As a member of our Concierge at Epsom, you will:
Use your empathy and customer service skills to build positive relationships.
Put people at ease when they visit the office.
Answer inbound phone calls.
Welcome visitors and visiting staff members to the office, ensuring that they sign in and are given the appropriate access passes.
Oversee the safe keeping of the buildings keys to allow access for maintenance and repairs when necessary.
Contributing to the maintenance of the building by reporting faults or damage to fixtures and fittings via our CAFM system.
Act as a first point of contact for queries and complaints.
Deal with lost property.
Oversee our booking system for desks, meeting rooms and car parking spaces.
Liaising with the clean team to ensure that safety and cleanliness standards are maintained.
Maintain inventory of supplies and order new stock when needed.
Oversee inbound and outbound deliveries and packages when required.

The Person

To succeed as our Concierge, you will;
Have great communication skills, whether face-to-face or on the phone. You will have the confidence and empathy to provide excellent support to all sorts of people.
Have experience of dealing with people at all levels, be well presented and professional in appearance.
Have the ability to explain sensitive or complicated information in a clear, sympathetic and easily understood way.
Be self-motivated, with plenty of initiative. You also have experience of delivering great service and have excellent organisation skills.
Be highly reliable, proactive, energetic and passionate about your job, willing to go the extra mile and maintain a calm, professional and friendly manner.
Develop positive and professional relationships with regular office visits so they feel it is a safe and welcoming environment.
Become a Nuffield Health Fire Marshall soon after joining and be encouraged to become a First Aider.
Read and understand all relevant parts of the Company Health and Safety policy manuals.
Have basic computer skills, including the use of Word and Excel.
Be able to follow processes and excellent attention to detail.
Think a little outside the box and always look for ways to improve the service we provide.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. From free private healthcare to gym membership, a cycle to work scheme and more. At Nuffield Health, we take care of what’s important to you.

Join Nuffield Health and create the future you want, today.

It starts with you.