Retail Customer Assistant

**Royal Voluntary Service**has an opportunity available for a **Retail Customer Assistant**to join our team at **Royal Sussex County Hospital in Brighton**. You will join us on a **part-time, permanent**, and in return, you will receive a competitive salary of **£12.43 per hour (FTE £22,638 per annum)**.

**About the Retail Customer Assistant role**:
Royal Voluntary Service hospital cafes, shops and trolleys are part of the fabric of the NHS and a real asset in their own right. Staffed by employees and volunteers, we provide an outstanding range of beverages and healthy food choices. Our customers love the fact that the money they spend with us pays for volunteer action in hospitals and the community.

Working alongside a friendly team of employees and volunteers, you will participate in the day-to-day running of our busy retail sites at **Royal Sussex County Hospital in Brighton**.

In this role, you will be responsible for:

- Providing friendly, helpful and efficient service at all times
- Welcoming customers, informing them about specials or new products, answering questions and accepting orders and payments
- Operating the till and cashing up
- Maintaining a high level of cleanliness complying with Health and Safety and food hygiene standards and ensuring all areas of the site remain tidy
- Ensuring that all stock and displays are replenished regularly and ordering supplies if required

**Position 1**
**Hours**:20 per week
You must be available to work flexibly between **08:00 and 20:00**, covering **5 shifts out of 7**on a rota basis.
Example shift patterns may include:

- 08:00-12:00
- 12:00-16:00
- 16:00-20:00

**Position 2**
**Hours**:12 per week
You must be available to work flexibly between **08:00 and 20:00**, covering **3**shifts out of 7**on a rota basis.
Example shift patterns may include:

- 08:00-12:00
- 12:00-16:00
- 16:00-20:00

**Position 3**
**Hours**:10 per week
You must be available to work flexibly on **Saturdays and Sundays**, between **08:00 and 18:00**.
Example shift patterns may include:

- 08:00-13:00
- 10:30-15:30
- 13:00-18:00

**Our retail sites can be open on weekends and bank holidays.**
There may also be opportunities for paid overtime in busy periods or to cover absence.

**What you'll bring as our Retail Customer Assistant**:
Working in a hospital requires a special kind of customer service. Your ability to communicate with a variety of people in a friendly and cheerful way will make a real difference to someone’s day. The key is to adapt your approach to each person to ensure their needs are met.

**This is what we're looking for**:

- Previous experience in a retail or cafe environment would be an advantage, but training will be given - just make sure you have a positive attitude and can-do mindset along with a willingness to work and we’ll teach you the rest
- The ability to deliver outstanding customer service
- Excellent communications skills
- Demonstrates a high level of organisational skills
- A flexible approach towards working hours
- Enjoying working within a passionate team of employees and volunteers, as well as working on your own on occasions
- Can demonstrate a proficient level of literacy and numeracy
- Knowledge of EPOS / till systems would be advantageous
- Knowledge and experience of general administrative processes
- A willingness to undertake training and continuing professional development

**This is what you'll be doing**:
To ensure the effective operation of the retail outlet/s in maintaining outstanding store standards, whilst providing friendly, helpful, and excellent customer service to all customers, maximising a great shopping experience. Provide friendly, helpful, and efficient customer service at all times
- Welcoming customers, informing them about specials or new products, answering questions and accepting orders and payments
- Preparing hot and cold drinks (Café)
- Serving freshly made food such as cake, sandwiches, and pastries (Café)
- Operating the till and undertake cash reconciliation as required
- To receive incoming deliveries, distribute, maintain, and date rotate stock as appropriate. Assist in the accurate completion of regular stock checks
- Engage with volunteers to direct & lead by example to ensure they have a great volunteer experience
- Maintaining a high level of cleanliness complying with Health and Safety and food hygiene standards and ensuring all areas of the site remain tidy
- This role may involve pushing loaded trolleys of stock for long distances

**This is how you'll be doing it**:
**Delivers Objectives**

Strives to deliver what is expected or required of them and consistently meets objectives and deadlines. Is dependable and does not like abandoned tasks without seeing them through to the end. Work is often conducted in a thorough and methodical manner.

**Quality Orientation**

Pays attention, is precise, checks, and completes things Focuses on getting things right and seeks to ensure that decisions and solu