Product Support Specialist

7 days ago

Ledbury, United Kingdom Galebreaker Ltd Full time

**Job Summary**

**Responsibilities**
1) Technical Support & Trouble Shooting
- Onsite / telephone / WhatsApp technical support for all sectors
- Diagnose in-field product issues and implement remedial/repair solutions

2) Goods Return Process
- To diagnose faulty parts that are returned to factory
- To liaise with customer and process of orders for replacement parts

3) Continuous Improvement of Installation Documentation and Videos

4) Installation Support
- To have sufficient knowledge of the product range, it is envisaged that there will be an extensive period of onsite installation support
- Regularly spend time on site experiencing installation

**Applicant’s Profile**

At Galebreaker we consider it just as important that our employees have the right _**attitude**_ and _**values**_ in their work than just their ability to carry out the role. Training is always provided where required.
- _**Leadership**:_ Ability to assess, decision make and address situations as they arise
- _**Integrity**:_ To always be thorough in the work they carry out. Good organisational skills with attention to detail. Desire for continued development and improvement both personally and at the workplace
- _**Reliability**:_ Have a logical approach to solving problems. A good understanding of mechanical engineering principles that can be applied to Galebreaker products and systems.
- _**Service**:_ To ensure the customer expectations and requirements are satisfied throughout the life of the product. Experience with dealing and communicating with clients is essential
- Experience in understanding products in enough detail to explain, train and talk through with customers and installers to bring clarity or diagnose issues.
- Flexible and adaptable with great time management skills
- Good communication skills at all levels (verbal and written)
- Ability to work well in a team environment, as well as independently
- Ability to build strong business relationships
- Intermediate use of Microsoft Word, Excel, Outlook, and a willingness to learn new IT skills as appropriate.
- Experience with using MRP software in a manufacturing environment
- UK Driving License and Valid Passport for worldwide travel.

Pay: £28,000.00-£34,000.00 per year

Additional pay:

- Bonus scheme

**Benefits**:

- Company pension
- Free parking
- Life insurance
- On-site parking

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Mechanical assembly: 2 years (required)

Licence/Certification:

- Driving Licence (required)

Work Location: On the road

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