Dwp Executive Officer

**Details**:
**Reference number**:

- 307678**Salary**:

- £28,117**Job grade**:

- Executive Officer- EO National**Contract type**:

- Permanent**Type of role**:

- Operational Delivery**Working pattern**:

- Full-time, Part-time, Part Year**Number of jobs available**:

- 50Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Stockport Millenium HouseAbout the job

**Job summary**:
**About the job**

DWP are looking to fill Executive Officer roles in DWP, Work and Health Decision Making Directorate, Disability Services. These are key roles for people who have a positive attitude, a desire for public service and want to make a difference to people’s lives.

Within Disability Services we are responsible for delivering services to millions of disabled customers across a product portfolio made up of Personal Independence Payment, Access to Work, Disability Living Allowance and Industrial Injuries Disablement Benefit.

If you’re looking for a career that makes a clear and positive difference to people’s lives, then a DWP Executive Officer role may be an ideal for you

About us - Department for Work and Pensions GOV.UK

**Job description**:
Your role could involve a range of duties and we are seeking people who are adaptable and flexible. Typical duties may include:

- Take personal accountability for every customer you have contact with.
- Speak on the telephone with our customers and their representatives to provide help and support to successfully resolve queries, explain decisions, obtain additional information and signpost appropriately. This can be in difficult and sensitive situations. Taking and making inbound and outbound calls.
- Consider each customer’s case as a whole and make the right decisions at the right time.
- Give clear and explainable reasons for your decisions.
- To competently use the telephone as this is the primary means of customer contact through inbound and outbound calls.
- Be polite and professional, treating customers with respect and adapting your behaviour to meet the needs of our diverse customers.
- Work on your own and as part of an inclusive and diverse team, building relationships, valuing the contribution of others and motivating colleagues to deliver a quality service.
- Take responsibility for your own development to improve competency and skills, supporting and coaching others to do the same.
- Protect Departmental and Customers’ personal information.
- Use a range of computer systems, telephony and digital platforms such as Microsoft teams.

**Person specification**:
**What we are looking for**:

- A can-do attitude to deliver and do the right thing for the customer.
- An ability to communicate with colleagues and customers clearly and concisely verbally(via the telephone) and in writing to achieve the right result.
- An ability to identify problems; collate and interpret information - ask the right questions, problem solve.
- A good listener that is able to express empathy at the right time.
- Can demonstrate sound judgement and objective thinking.
- A self-starter that can work independently.
- A consistent learner who is proactive about enhancing and expanding skillsets.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Communicating and Influencing
- Managing a Quality Service
- Making Effective Decisions

**Benefits**:
**With great benefits including**:

- Generous annual leave, plus bank holidays.
- Flexible working patterns available.
- Competitive maternity, paternity, and parental leave.
- A Civil Service pension with an average employer contribution of 27%. Alongside your salary of £28,117, DWP contributes £7591,59 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
- Employee Assistance Programme with emphasis on wellbeing.
- Career and Personal Development through Operational Delivery Profession.
- Employee discount schemes.

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Ability.Stage 1- Apply

**A NOTE ON ANONYMISATION**

More information on Success Profiles and Civil Service Behaviours can be accessed by clicking the links.

Stage 2 - Selection

You will be assessed against three Civil Service Behaviours (Level 2)
- Communicating and Influencing
- Managing a Quality Service
- Making Effective Decisions

The evidence you provide must relate to your own thoughts and experiences.

Feedback will only be provided following an interview.

More information about the job role and additional guidance on the selection process is available here.

Stage 3 - Offer

If you are successful at the interview stage, we will be in touch to offer you a role. This role will be based at Millennium House Stockport.

Offers will be made in merit order and business continuity.

**Reserve List**
- If y