Claims Handler

**About the role**
Balfour Beatty are currently looking for a **Claims Handler **to join our Connect Plus Services (CPS) Team based in **Leatherhead or South Mimms**

We are looking for someone to join our successful claims team on the M25. You will be part of a team effort to support the effective, efficient, best in class recovery of costs and management of all claims received or generated for the repair of damage on the network from the responsible parties.

**What you'll be doing**
As a **Claims Handler **you'll
- Manage claims to ensure they are continually progressed and actioned accordingly
- Effective and efficient Claims handling and Credit control in a target driven highway services operating environment
- Collection and processing of information relating to all types of claims
- Support the process of the reimbursement of costs to third parties for damage incurred whilst on the network (“red claims”).
- Support the process of the recovery of repair costs from damage caused by third parties whilst on the network (“Green claims”)
- Provide exceptional customer service to all customers (internal and external)
- Prepare claims documentation and correspondence to answer all points of claim
- Negotiate settlement of claims with insurer and public
- Chase outstanding invoices and report on claim progress as requested
- Respond to queries coming into the Claims Team in a timely manner
- Work to achieve targets and objectives set by the Claims Management Team.
- Comply with all claims processes, policies, controls, and regulatory framework
- Put forward improvement proposals where appropriate implementing LEAN where applicable

**Who we're looking for**
You'll have:

- Experience of working in a credit control, administration or claims management environment preferably with knowledge of highways services or insurance sector.
- Good verbal and written communication skills.
- Excellent computer and administrative skills.
- Diploma in a relevant field preferred but not essential (CII, CILA, CICM or equivalent legal background or training to provide understanding as to Claim liability

**Why work for us**
CPS is a joint Venture project with Balfour Beatty, Atkins, and Egis. We operate and maintain the M25.

The M25 is the busiest section of motorway in Europe and requires careful and efficient planning of work in order to deliver over £100m of annual investment in the highway infrastructure each year, in addition to planned and reactive maintenance activity.

If you have or are looking for a career in Highways, working on the M25 will give you experience and challenge that no other highways project can offer

**About us**
At Balfour Beatty we are committed to creating a diverse workforce and an inclusive culture where everyone can be themselves and reach their full potential, not only because this is the right thing to do, but because it makes us a better business.

To help and support us with our desired commitment to create an inclusive culture we are members of WISE, enei, Business Disability Forum and Women into Construction. In 2020, we signed the Audeliss and Involve Open Letter to demonstrate our commitment to taking key long term and sustainable actions on Black Inclusion.

As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role.

Job Reference: BBUK06225