Customer Success Coordinator
4 days ago
**About the role**
Working for the UK Sales and Service Channel and part of the wider UK Marketing team, this is a role within the Customer Operations Team. The position supports Area Account Managers in the customer life cycle. Proactively helps customers from enquiry to post installation to ensure successful delivery, use of our products and services to deliver desired customer outcomes. Demonstrate expertise and listening skills to collaborate with colleagues and customers to provide excellent onboarding and service, externally and internally. Support the growth of customer lifetime profitability, take responsibility, and show ambition to contribute to a customer success focused culture.
**About you**
- An enquiring mind with a desire to learn.
- Customer service and success experience
- Outstanding customer service skills
- Commercial mindset
- An interest in sales and customer activity, ideally with some sales support and CRM or ERP software experience (e.g. Oracle, Salesforce)
- Project Management and/or Data Management experience
- Excellent written and verbal communication skills
- Strong organisational skills with an eye for detail
- Proven experience of prioritising a busy workload
- A growth mindset and willingness to embrace change.
**What you can expect**
As a talented individual working at Domino, you can expect a competitive salary and a generous benefits package, including:
- 25 days of basic holiday, plus options to buy or sell additional days, ensuring you have ample time to relax and recharge.
- A discretionary bonus scheme, a testament to your hard work and dedication.
- Life insurance, providing security and peace of mind for you and your loved ones.
- Medical insurance with the option of purchasing a health cash plan, dental insurance, travel insurance and cycle to work scheme, ensuring your health is always a top priority.
- Join our green car scheme, a step towards a more environmentally friendly commute.
- Pension plan, starting with 8% employer contributions.
We recognise that flexible homeworking can be beneficial and at Domino we want people to feel able to own the way they work. What this looks like might vary between teams - what’s important is that we enable you to get the best from us and for us to get the best from you, whether that’s from your home office or on site, as long as we continue to collaborate and enable great outcomes for our customers.
We are a highly successful company, we’re large enough to offer career development opportunities yet small enough for your contribution to be readily recognised and rewarded.
**About Us**
Positions may be at an advanced stage of the recruitment process and can close at any time.
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