Store Host Oxford Street 37.5 Hours

1 week ago

London, United Kingdom Selfridges Full time

A bit about the role
**As store host you will;**:

- Act as the first point of contact for customers
- Be proactive in approaching
- Deliver an extraordinary experience for all customers
- Be curious to identify customer needs and consistently meet these expectations and use spontaneity to offer an experience above and beyond
- Handle customer complaints effectively yet compassionately knowing when to refer them to an appropriate member of the Management Team
- Share expert knowledge and passion of other areas within Selfridges to customers and colleagues
- Make, tell and share stories

A bit about you
**As a store host you will;**:

- Engage clearly, confidently and professionally with all customers, team members and managers
- Become an ambassador for the Selfridges brand through networking and developing professional relationships with the wider retail community
- Be customer centric: excellent in delivering world class service
- Have the ability to be flexible when it comes to meeting customer demands - ensuring that each customer is given a bespoke shopping experience
- Go over and above to exceed customer expectations at every opportunity, taking the initiative to provide additional services when appropriate
- Understand and demonstrate international etiquette to cater for every client and reflect behaviours accordingly
- Provide feedback from customers to the wider team to ensure increased service levels

A bit about us
** Our Creative Spirit**

We are more than a shop. We are a social space where culture and commerce collide to release an energy that we call the Selfridges spirit. We are here to make our world brighter, and everyone is welcome.

**Our Awards Cabinet**

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times.

**Our Future**

**Everyone is welcome**

We are committed to a diverse and inclusive working culture, and we see this as key to our success and our working culture. Here at Selfridges, everyone is welcome - irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all. We are diverse, we are inclusive, we are Selfridges.

**The Fun Stuff**

There are lots of reasons to be excited about joining Team Selfridges - from our fantastic team member communities to volunteer days and behind-the-scenes Selfridges experiences throughout the year.

Other benefits and rewards include:

- Generous bonus and/or commission scheme
- Discounted gym memberships
- Pension contributions
- Annual travel pass and cycle to work schemes
- Up to five paid volunteering days
- Access to a wide range of training programmes to help your career development

Package Description
**As a Store Host you will surprise, amaze and amuse our customers and make everyone feel welcome by making, telling and sharing stories to deliver an extraordinary shopping experience at Selfridges.**:

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