Technical Team Lead

2 days ago

Buckinghamshire, United Kingdom Parkside Office Professional Full time

We have partnered with one of the UK's largest in-dependant communications provider, who are recruiting for a Technical Team Lead to join their technical support team. As the Technical Team Lead, you will responsible for a small group of Technical Agents.

You will be principally responsible for nurturing these individual's skill sets, quality of customer interaction, and their personal growth, as well as taking a lead in their Incident Management procedures.

**Technical Team Lead Responsible**:

- Create and manage development plans for your direct reports.
- Coach, support and mentor those individuals to assist them in performing to the best of their ability.
- Implement our Incident Management procedures and own these alongside the team as an Incident Manager
- Work with third party suppliers to build relationships, feedback training needs and improvements, and manage escalations where required
- Monitor team tickets against SLA performance, with any near breaching being expedited and progressed.
- Assist in internal and external customer report generation.
- Implement team quality checks and feedback
- Assist with ad hoc tasks relating to implementation projects, support projects or support administration.
- Regularly update open tickets in our Service Management system with up to date and clear information.
- Update customer specific documentation where required.
- Day to day team holiday, rota and admin duties
- Hold monthly 121's with direct reports
- Ad-hoc duties as required.

**Technical Team Lead Key Skills**:

- Highly motivated, accurate and precise.
- Minimum supervision and to maintain a high level of productivity
- manage workload and prioritise workload
- Pragmatic, down to earth, operative and hands-on.
- Ability to deal with high impact, high profile, incidents and deal with senior level technical engineers.
- Client focused and with customer services mindset.
- Tech-savvy.

Thank you

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.Parkside Recruitment is an Equal Opportunities Employer.

  • Lead Technical Consultant

    2 weeks ago

    Buckinghamshire, United Kingdom Harnham Full time

    **Lead Technical Consultant - Sanctions** **London** **£60,000 - £80,000** **THE COMPANY** A brand new team within a well-established and valued business, this organisation is at the forefront of the technical financial crime industry. They are currently growing out a new centre of excellence to support their hands-on analytical approach. Thecompany...

  • Technical Manager

    4 days ago

    Buckinghamshire, United Kingdom The One Group Full time

    **Site Technical Manager** **Buckinghamshire** **Up to £70,000** **Hybrid Working Available** Everyone starts off in Food Manufacturing wanting to be the lead from a Technical Standpoint! You will be coming into one of the most forward-thinking Food Manufacturers in Buckinghamshire who are growing year in year out! What better step for any...

  • Technical Coordinator

    2 days ago

    Buckinghamshire, United Kingdom SRG Full time

    _SRG are looking for a Technical Coordinator required on a permanent basis, based in Buckinghamshire. Requiring a degree in Science._ **Title: Technical Development Chemist** **Location: Buckinghamshire** **Term: Permanent** **Salary: £20,000-£27,000** SRG are working with a distributor of speciality ingredients in the personal care industry. They are...

  • Arboricultural Consultant

    6 days ago

    Buckinghamshire, United Kingdom Lead Careers Full time

    **Role - Arboricultural Consutant** **Location - Buckinghamshire** **Salary £28 - £35K DOE** **ABORICULTURAL CONSULTANT KEY REQUIREMENTS** - Minimum Level 4 Arboricultural qualification - Experienced in undertaking tree surveys and preparing reports to BS 5837:2012; - Confidence in planning and managing your own portfolio of work - Demonstrable...

  • Quality & Technical Manager

    5 days ago

    Buckinghamshire, United Kingdom MacGregor Black Full time

    Do you want to be part of one of the UK's most innovative premium beverage producers? Are you experienced in leading Quality and Technical operations across food or drink manufacturing? Ready to help shape the future of alcohol-free fermentation and ensure exceptional product consistency at scale? MacGregor Black is proud to partner with a pioneering premium...

  • Quality & Technical Manager

    5 days ago

    Buckinghamshire, United Kingdom MacGregor Black Full time

    Do you want to be part of one of the UK’s most innovative premium beverage producers? Are you experienced in leading Quality and Technical operations across food or drink manufacturing? Ready to help shape the future of alcohol-free fermentation and ensure exceptional product consistency at scale? MacGregor Black is proud to partner with a pioneering...

  • Quality & Technical Manager

    5 days ago

    Buckinghamshire, United Kingdom MacGregor Black Full time

    Do you want to be part of one of the UK’s most innovative premium beverage producers?Are you experienced in leading Quality and Technical operations across food or drink manufacturing?Ready to help shape the future of alcohol-free fermentation and ensure exceptional product consistency at scale?MacGregor Black is proud to partner with a pioneering premium...

  • Technical Quality Control Manager

    5 days ago

    Buckinghamshire, United Kingdom MacGregor Black Full time

    Do you want to be part of one of the UK’s most innovative premium beverage producers? Are you experienced in leading Quality and Technical operations across food or drink manufacturing? Ready to help shape the future of alcohol-free fermentation and ensure exceptional product consistency at scale? MacGregor Black is proud to partner with a pioneering...

  • Technical Development Chemist

    4 days ago

    Buckinghamshire, United Kingdom Stem Graduates Full time

    **Development Chemist** **Job Location**:Buckinghamshire (commutable from Bicester, Luton, Milton Keynes, Aylesbury, High Wycombe, Oxford etc.) **Job Salary**:Competitive, dependent upon experience **Job Details**:Full time, permanent position **Job Sectors**:Chemistry Jobs, Biochemistry Jobs, Cosmetic Science Jobs, Graduate Science Jobs, Chemist Jobs,...

  • Technical Surveyor

    2 weeks ago

    High Wycombe, Buckinghamshire, United Kingdom Hazlemere Group Full time

    Hazlemere Group have an exciting opportunity for a Technical Surveyor to join the team. Job Type: Full Time, permanent Location: High Wycombe, HP12 3PR Salary: Competitive Working Hours: 40 hours per week 8-5pm About Us: Hazlemere are the leading installer of orangeries, conservatories, garden rooms, glazed extensions, living spaces and aluminium windows and...