Trade Counter Assistant

**Operational Support Specialist (Trade Counter Assistant)**
**Metro Rod, Metro Plumb and Pirtek Aberdeen**
**Dyce**
**8am-5pm Mon-Fri**
**Salary £25,000 - £27,500 DOE + benefits**

Join our team at Metro Rod & Metro Plumb and Pirtek Aberdeen, leaders in providing top-notch drain care, emergency plumbing services, and hydraulic solutions across the UK. As part of a national market network of independently owned, regional franchises, and a dynamic trade centre, we offer a supportive environment aimed at growth and excellence in service delivery.

**What does it entail?**

We are seeking an experienced Scheduling Assistant / Trade Counter Assistant, open to individuals from any sector, to play a pivotal role in our customer service and operational efficiency. This role is ideal for self-motivated, resilient individuals with a knack for scheduling, customer service, and a willingness to be hands-on as required.

**Key Responsibilities**:

- Serve as the first point of contact for our customers, ensuring quality service both in-person and over the phone
- Liaise between customers and Engineers/Technicians to schedule pre-planned and reactive servicing, ensuring timely and efficient service
- Manage incoming calls, bookings, and queries with a focus on customer satisfaction
- Maintain optimum schedules for engineers, considering travel time and external factors to ensure smooth operations
- Support service delivery, billing, finance teams with necessary reports and MI.
- Assist in the sale of off-the-shelf products and the manufacture of custom hydraulic hose assemblies
- Log and process jobs through the company IT system and assist with stock control, ordering, and distribution
- Ensure the office area is always clean, presentable, and well-stocked
- Collect customer feedback and Google reviews to enhance service quality

**Key Functions & Additional Responsibilities**:

- Proactively promote products and services to walk-in customers
- Call customers before and after job attendances to ensure satisfaction and gather feedback
- Provide assistance to centre staff and be hands-on with tasks as required

**What do we look for?**
- Have hands on experience working with equipment
- Previous experience in a Scheduling, Customer Service, or Technical/Engineering role preferred
- Excellent written and verbal communication skills
- Competent IT and keyboard skills with the ability to multi-task
- Customer-focused, enthusiastic, and confident communicator
- Great administrative and organisational ability
- Resilient, adaptable, and able to work both collaboratively and independently
- Flexibility to work some weekends

**What will you get?**
- Competitive salary and company pension
- Auto-enrolment pension and structured training and development
- Paid leave of 20 days plus 8 statutory days with potential time off in lieu and enhanced payments
- Free and on-site parking
- Positive team environment to develop skills and career

**Job Types**: Full-time, Permanent

Pay: £25,000.00-£27,500.00 per year

**Benefits**:

- Company pension
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay

Schedule:

- Monday to Friday
- Weekend availability

Application question(s):

- Do you have experience working with equipment in a hands on capacity?
- Can you reliably commute to Dyce?

**Experience**:

- Customer service: 5 years (required)
- scheduling or Trade Counter: 3 years (required)

Work Location: In person

Reference ID: SC0904