Customer Care Advocate

7 days ago

Nottingham, United Kingdom TransUnion Full time

TransUnion's Job Applicant Privacy Notice

What We'll Bring:
At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.

Come be a part of our team - you’ll work with great people, pioneering products and cutting-edge technology.

What You'll Bring:

- High school diploma required. Associate or bachelor’s degree is a plus.
- 2+ years of Customer Service or Contact Center experience in a remote and/or office setting, particularly in a smaller environment where a wide breadth of knowledge and detail is necessary. Preferred industries: identity theft, credit card, cell phone, mortgage, financial services.
- Proficiency in MS Office and the Internet - strong technical skills with ability to troubleshoot, including accurate data entry, and knowledge of / experience in customer-relationship management system(s)

We'd Love to see:

- You love talking to people on the phone and building relationships with your customers
- You're able to empathize with customers in a genuine way that lets them know you care about their issues
- You are a multitasker with a high sense of urgency
- You’re a team player that can follow and lead as situations dictate
- You’re able to make decisions and solve problems
- You have an ability to explain complex issues in beautifully simple terms
- You’re curious and have a natural ability to “zoom out” of a problem, so you can ask the right questions.
- You’re able to plan, organize, and prioritize work - this role wears many hats
- You possess exceptional verbal and written communication skills, intelligence, and common sense
- You are able and willing to accept coaching and direction
- You are flexible
- You enjoy learning and growing professionally

Impact You'll Make:
Your role as a Senior Customer Care Advocate at the Sontiq Resolution Center will make a difference in our customers lives. Your ability to provide exceptional customer service and assistance to our customers when they need us most will drive customer loyalty and engagement. In situations where the customer has experienced the exposure of their personal information your role is to be both an empathetic listener and a problem solver. Our brand signifies Intelligent Identity Security through technology and our people.

As a Senior Customer Care Advocate, you will support our customers through some of the most complicated situations that require expert advice and processing. Your ability to quickly assess the situation and provide clear advice will enable confidence in our products and drive customer loyalty.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.TransUnion's Internal Job Title:
Rep II, Consumer Quality Support

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