Technical Consultant

1 day ago

Edinburgh, United Kingdom Diligenta Full time

**Who Are Diligenta?** Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees, we drive a culture that is founded on positive change and development. **Summary of the role** In this role you will be responsible for providing technical consultancy and support to staff, external clients, and their advisers. You will be an expert in Pension and / or Life products, legislation, regulation, and provide specialist technical support on a variety of LBG, Diligenta or legislative/mandatory driven projects. **What you will be doing** - You will be a Subject Matter Expert (SME) for projects ensuring work undertaken is technically compliant and that risks are identified and raised in project risk registers. - Addressing and resolving complex legislative, product, compliance and nonstandard process queries - Providing technical consultancy and support to Operations in the resolution/ mitigation of risks and/ or introduction of controls e.g. closure of audit actions, compliance concerns, incidents and escalations, department specific risks / controls. - Supporting the Business Acceptance Testing team by providing technical knowledge of product and processes whilst completing testing before every BaNCS release. - Analysing referral trends, providing feedback and implementing improvement activity to reduce queries by initiating process changes and/ or providing technical training. **What we are looking for** - Technical Expertise - Life and/ or Pensions. - Experience working with procedure guides either writing or reviewing. - Compliance and legislative awareness. - Experience with Platforms such as BaNCS. - Effective coaching and training skills. - Project experience **Benefits** - 33 days including Bank Holidays - Eligibility for an annual discretionary bonus scheme - Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services) - Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods - Cycle to Work Scheme & Interest free Season Ticket loans - A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing - A comprehensive set of Moments that Matter policies, such as Carer’s Leave, Foster Leave and Retirement Leave - A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection Job Reference: DGENTA02102

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