Housekeeping Porter

We are seeking a **Housekeeping Porter at 35 hrs per week** who has a positive ‘can do’ attitude to join the Housekeeping team at SCHLOSS Roxburghe working 7 hours a day, 5 days over 7.

The Housekeeping Porter plays a key supportive role to the Housekeeping Department ensuring the team are prepared to deliver the exceptional levels of cleanliness, service, and presentation to our guests. All tasks will have a guest centric focus and you will play a key part in and for our guests.

With a new luxury Spa, Charlie’s Restaurant and additional bedrooms, suites and cottages, this is a fantastic opportunity to be a part of the Housekeeping team, shape your own career and get involved with making new history in the Borders.

We believe that what makes a place special, is its people. A place where it is fun to work, where you are encouraged to be your best self in a positive and inclusive culture. A place that wants you for who you are, and where you can make a difference while growing personally and professionally. Be part of our journey

**Your Key Responsibilities**:

- You will be involved with all aspects of the housekeeping department conducting cleaning, and housekeeping delivery tasks, whilst consistently following the luxury standards set out by SCHLOSS Roxburghe to ensure the best quality for our guests;
- Be responsible for the count of linen and stock control, reporting any discrepancies to the Housekeeping Management.
- Keeping service and linen areas and housekeeping cupboards tidy and well stocked
- Ensure that all cots, extra beds, fans are clean and stored tidily
- You will ensure that the furniture, equipment, and appliances are in clean and flawless condition
- You will interact with all guests in a warm, friendly, and professional manner, looking to exceed their expectations
- You will bring your experience to identify and contribute innovative and practical ways to improve the overall quality and process within the department
- To report any faults or broken items to Housekeeping management
- You will ensure that all compliance, COSHH, and Health & Safety procedures are followed
- Ensure that all procedures concerning guest safety are followed including but not limited to, lost property, key control,and confidentiality
- You will take pride in ensuring the cleanliness and hygiene of all guest areas
- You will assist the Housekeeping Management team with any ad hoc duties or requests when necessary.

**Your Knowledge & Capabilities**:

- You are enthusiastic and have a positive personality with the ability to build genuine and trusting relationships
- You are a brilliant multi-tasker and able to organise your time effectively
- You have a keen eye for detail and take pride in your work
- You enjoy working as part of a team as much as you enjoy working independently
- You have excellent communication skills with the ability to communicate effectively with people at all levels

**Proven Experience/Qualifications**:

- Previous housekeeping experience is desirable but not essential as full training will be given
- Ability to communicate proficiently in English
- All applicants must have right to work in the UK

**Your Employee Benefits**:

- Competitive salary
- 30 days paid holiday after 1 year of service (pro-rata)
- 50% discount on food & beverage
- 30% discount in our Pro Shop
- Free meals whilst on shift
- Free golf membership
- Free on-site parking
- Recommend a friend scheme
- Gym membership discount
- Quarterly recognition programme
- Hotel stay discounts at our sister properties including Ibiza, Sardinia and New York
- Access to exclusive perks, offers, and discounts on our colleague platform
- LifeWorks employee assistance program
- Access to wellbeing articles, podcasts, tools and resources

**Job Types**: Full-time, Permanent

**Salary**: £10.00 per hour

**Benefits**:

- Discounted or free food
- Employee discount
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Tips

Ability to commute/relocate:

- Kelso: reliably commute or plan to relocate before starting work (required)

Work Location: In person