Team Leader

3 days ago

Southport, United Kingdom The Coffee House Full time

Job Description:
The Coffee House has been a beloved part of the local community since 2011 and we are excited to announce an exciting opportunity to join our unique store in the heart of Southport. We are seeking an enthusiastic and experienced Team Leader to join our dynamic team.

The Coffee House offers a vibrant atmosphere where customers can eat, drink and relax with exceptional food and beverages crafted with care. As our Team Leader, you will play a pivotal role in delivering outstanding service and ensuring that every guest has a memorable dining experience. You’ll supervise daily operations, contribute to a talented team, and maintain our high standards of quality and hospitality.

About you

As a family oriented business we are looking for people who can come and join our journey who share the same passion and enthusiasm for genuine hospitality. If you are someone who has a confident personality and dedication to ensuring all our guests leave with a smile on their face, we would love to hear more from you.

What You Will Bring:
**Leadership and Management**

Inspire and invigorate our team, transforming them into coffee connoisseurs and service champions.

Guide the dynamic rhythm of our bustling coffee haven, orchestrating shifts with finesse and style.

Foster a vibrant work environment where teamwork is paramount.

**Guest Experience**

Create memorable and personalised experiences for our guests, making each visit a special chapter in their coffee journey.

Address guest questions and resolve issues with professionalism and a friendly approach, leaving a long lasting impression every time.

**Quality Control**

Maintain our standards of excellence, ensuring each brew meets the mark of perfection.

Keep our equipment in optimal condition, ensuring every cup is as perfect as the last.

Enforce all health and safety protocols, nurturing an environment where guests and team thrive.

**Product Expert**

Develop an in-depth understanding of our offerings to confidently advise and assist guests.

Craft great coffee that hits that sweet spot every time - don’t forget about our teas, coolers, seasonal ranges and more.

**Team Player**

Hold responsibility for opening and closing the store and other duties as needed.

Most importantly, have fun - this is your time to learn, develop, and meet great people.

Our Hiring Process:
Stand out from the crowd? You'll hear from us for a friendly chat about your skills and experience.

Leading Contender? You’ll be invited to join us for an immersive on-the-job experience, where you can showcase your personality and get to know our team.

Warm Regards,

**Job Types**: Full-time, Permanent

Pay: Up to £13.30 per hour

Expected hours: No less than 30 per week

**Benefits**:

- Company pension
- Employee discount
- Referral programme
- Store discount

Work Location: In person

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