Property Helpdesk and Compliance Team Leader

1 week ago

Walton Park, United Kingdom SGN Full time

**THE ROLE**

The Helpdesk and Compliance Team Leader will supervise the day to day activities of the Property Helpdesk, administering the property asset management database, ensuring ongoing property management compliance requirements are met. The role holder will superviseoperational expenditure within budget and ensure contractor performance meets or exceeds agreed service standards, providing relevant management information and support to the Helpdesk and Compliance Manager.

**Key responsibilities will include;**
- Day to day supervision and performance management of the Helpdesk and Compliance Controllers.
- Administration of property asset management database, issuing and managing planned and reactive maintenance activities to conform to agreed compliance and safety standards.
- Supervisory support for the delivery of the property management budget, provision of financial management information.
- Act as first line escalation point of contact for property issues, enquiries and incidents.
- Daily safety & performance management of framework contractors and suppliers, in line with agreed SLAs/KPIs.

**CULTURE/BENEFITS**

This role will offer plenty of genuine learning and development opportunities, as well as a competitive salary with company benefits including retail & leisure discounts, HolidayPlus & Cycle2work schemes, gym & mobile discounts, a pension scheme, and more.

Fostering a diverse and inclusive culture is something we pride ourselves on at SGN. We want our workplace to be an innovative and inclusive place to work, where every single person feels empowered to achieve professional success.

**WHAT YOU’LL BRING**

The technical skills and job knowledge/experience essential in this role are:

- Working knowledge of relevant Building Management Legislation.
- Experience of administering building asset management software systems (preferably FSI concept or similar).
- Relevant financial experience in administering budgets (PO administration, accruals and forecasting).
- Experience of audits and inspections, including actions and closeout.
- Working knowledge of building services fabric and infrastructure.
- Previous experience of call handling, stakeholder, contractor and/or supplier communications.

Not a perfect skills match? Tell us what you’re interested in - you might have a skill we didn’t realise we needed

**WHO WE ARE**

We’re on a journey to transform the future of gas and we think outside the box - futuristic technologies and robotics are leading our innovation. Keeping our customers safe and warm is what we do but beyond that, we want to make the world a better place,which is why we’re passionate about helping in our communities, reducing our carbon footprint and driving innovation in our industry.

At SGN, we strive to sustain our world through managing the network that distributes natural and green gas across the south of England and Scotland. We have an important responsibility to keep the gas flowing to 5.9 million homes and businesses. Your workdirectly impacts SGNs commitments to keeping our customers’ homes and businesses safe.

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