Graduate Call Centre Agent

1 week ago


Lewisham, United Kingdom The Hyde Group Full time

**Graduate Call Centre Agent (Inbound)**
**Lewisham, London SE13 6AA (40% office-based, 60% remote working)**
**£20,185 per annum**
**Permanent, Full time working 35 hours per week, between 8:00 am - 8:00 pm**

We are recruiting a Graduate Call Centre Agent to work in our inbound customer service contact centre. Internally you will be known as a Customer Services Officer.

Our brilliant benefits include, a 35 hour working week, 26 days holiday plus public/bank holidays, a Health Cash Plan, an excellent pension scheme where we contribute up to 10%, an employee discount portal and much, much more. You will also have the opportunity to work for an organisation whose social purpose is to help provide people with a home.

At the Hyde Group, our vision is to provide a great home for everyone. Our values guide the way we operate as a business: we’re customer driven, inclusive, collaborative and innovative.

**Duties of a Customer Services Officer**:

- Acting as a first point of contact for customers across the Hyde brand.
- Handling between 30-50 demanding telephone enquiries daily.
- Referring specialist and complex enquiries to relevant teams.
- Providing a great customer service across all platforms.
- Meeting or exceeding KPIs / targets.
- Building and maintaining excellent rapport with our customers.

**_Diversity and inclusion are integral to the Hyde Group as a social business, and critical in delivering our vision of a great home for everyone. We strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique._**

**Job Types**: Full-time, Permanent, Graduate

**Salary**: £20,185.00 per year

Schedule:

- Monday to Friday

**Education**:

- Diploma of Higher Education (required)
**Experience**:

- customer service: 1 year (required)



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