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Retail Administrator Support

2 weeks ago

Doncaster, United Kingdom BCA Full time

**Retail Administrator Support**

**BMW Thorne**

**£24000**

**Mon
- Fri**

**Purpose of Role**:
To provide efficient and effective administrative support, carrying out tasks in a timely manner in order to meet the requirements of and to fulfill the objectives of the business. To ensure all Departments and the Retailer Network receive the required level of administration support.

**Core Duties**:

- To provide full administrative support.
- Assist in reviewing and developing departmental administration systems.
- Liaise regularly with other workshops regarding all responsibilities.
- Follow departmental procedures at all times and continually look at ways in which to improve performance to ensure the efficient and accurate completion of all processes.
- Provide an efficient, courteous and responsive service to the Retailer Network, customers and internal Departments when responding to all enquiries.
- Accurately and efficiently administer all Direct Delivery and PDI requests from BMW/MINI UK and Ireland dealers ensuring all cars are delivered to customers and dealers on the agreed dates.
- Liaise with distribution regarding self collect/direct deliveries.
- Undertake other duties as directed commensurate with the level of the job function.

**Key Competencies and Experience**
- Previous customer service experience is essential
- Excellent communication, both verbal and written
- Critical thinking and problem solving skills
- Continuous improvement
- Planning and organising
- Decisive decision-making
- Team work
- Performance driven
- Negotiation
- Conflict management and arbitration
- Adaptability and ability to empathise with the needs of various stakeholders
- Stress tolerance
- PC literate and adaptable to new systems