Service Charge Officer

**What's involved with this role**: **Temporary Service Charge Officer - Housing** **Reference no: CLA 0009 9276 / 1** **Pay Rate: £18.93 per hour PAYE** **37 Monday - Friday, normal working hours** **This opening assignment is for 3 months** **City: BOREHAMWOOD** **Basic DBS disclosure required** **Previous experience of service charges and/or housing services in general does go a long way but with that there is also the need for someone who is happy with a fair amount of customer service as you will have a fairly regular rota for tasks involving phones, inbox and verification of charges.** **The use of Microsoft Dynamics platform would be a desirable experience but not essential as training can and will be provided.** Proficient numeracy skills with an eye for detail are a necessity given you will frequently review residents' charges and are expected to be able to identify potential errors, for example a larger than average increase or a large amount of invoices assigned to a small block. Within the team, the primary focus is answering resident enquiries relating to service charge estimates and actuals. These questions can vary quite heavily but will be mostly focused around the most recent set of estimates or actuals provided. **Key responsibilities**: - Requests for further information or descriptions for specific services - Disputes based on the price of services provided - Correcting residents charges when errors are found - Request for documentation relating to service charges (Section 21 & 22 requests, invoices, Section 20 consultation information etc) - Answering internal enquiries from teams within via the team inbox - Verifying resident charges for other teams who work on Housing Benefit and customer payments - Writing out to residents with service charge information if instructed to do so by another team **Key requirements**: - Understanding of Landlord and Tenant legislation and best practice, with more detailed knowledge of aspects that relate to service charges. - Proven experience of successful delivery of service charges in a customer focussed business, securing high levels of customer satisfaction. - Experienced user of ERP and CRM - Excellent communication skills when dealing with customer enquiries, both written and verbally - Good numeracy skills - Excellent communication skills, able to adapt approaches and techniques dependent on the audience. - Proven excel skills, handling, manipulating and checking large volumes of data. - Ability to achieve strenuous performance targets - Ability to be flexible where business needs are required. **Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.** **If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.** **"XI** ALD **Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please