Graduate Property Manager

**Salary**: £23,500 **Job Type**: Full Time, Fixed Term **Location**: Head Office **Benefits**: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more. Reporting to the Operations Manager, you will develop, co-ordinate and ensure delivery of a comprehensive generic housing management service to the Association's Leasehold and affordable housing properties (included rented and shared ownership) and assist in the design proposals for new developments. you will provide a high-quality, responsive and value-for-money housing management service to our customers and an exceptional "first point of contact resolution" customer experience. **GROWING GREATNESS - THE PROGRAMME** Our Growing Greatness programme demonstrates our commitment to developing our future talent from early on in your career; helping you to develop and progress in the role you have chosen. Through Growing Greatness we will support you to gain a relevant professional qualification, where applicable, and provide you with lots of additional training and development opportunities and enable you to participate in a range of projects to enhance the skills you develop. **CORPORATE RESPONSIBILITIES**: To ensure the responsibilities of the post are carried out in a way that reflects the standards, vision and values of Great Places; To deliver value for money and manage resources effectively and efficiently, ensuring that targets (financial and non-financial) are met; To promote Great Places to employers, sector bodies, and the local community, developing effective partnerships with employers, the funding agencies and other representative bodies; To observe all policies / procedures / working practices / regulations and in particular to comply with Great Places Equality and Diversity Policy, Health and Safety Policy and Safeguarding Policy To undertake appropriate training and staff development. To identify and develop individual contribution in the delivery of the Great Places competency framework **KEY RESPONSIBILITIES**: Develop an in-depth knowledge of properties and customers within the patch and focus on making connections with customers and other stakeholders. To undertaking regular estate visits and monitoring of service contracts, addressing property and estate management issues ensuring that service is delivered proactively and taking steps to address any contract under performance. Deal courteously and efficiently with enquiries concerning management and maintenance issues from schemes managed by Plumlife. To co-ordinate the delivery of a comprehensive leasehold, tenancy and estate management service to a defined neighbourhood or "patch" on a range of issues including rents and rent arrears, tenancy/leasehold management, anti-social behaviours and general housing advice developing effective prevention and intervention services. Ensure responsive and planned repairs carried out to properties are of a high standard, delivered well, within budgets and in accordance with legislative requirements. To be involved in the preparation of service charge accounts and budgets. Use a range of media to connect with and update customers, including digital and social media, as well as face to face, telephone and SMS. To promote the range of tools to enable customers to manage their rent accounts independently and provide advice about the ways they can access financial help **GRADUATE PROPERTY MANAGER (PLUMLIFE)** **Person Specification** QUALIFICATIONS & PROFESSIONAL MEMBERSHIPS: GCSE at grade C/level 4 or above in Mathematics and English essential EXPERIENCE & SKILLS: Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service. Able to demonstrate knowledge on current issues and an awareness of up and coming regulatory and legislative changes. Demonstrate professional curiosity and sound judgement. Responsive to individual circumstances and able to adapt your approach to meet customer needs. Ability to deliver difficult messages in challenging circumstances. Experience of data gathering and analysis. Willing and able to use social media and emerging technologies. Ability to complete tasks in an accurate and timely manner when working under pressure. Good written and verbal communication skills. Able to liaise effectively with colleagues and other stakeholders to resolve issues. The ability to develop and project a positive image of Great Places through personal, written and oral skills. PERSONAL ATTRIBUTES: A high level of attention to detail Able to work as part of a team as well as on own initiative Ambitious with a personal drive to succeed Commitment to work in partnership with others for the benefit of Great Places Personally positive and highly motivated Professional and value led with integrity, inclusivity and respect for diversity The ability to work well during periods of change or uncertainty Willingness to learn and ambition to become a leader within your chosen field Ability to build and maintain trust and respect To ensure a flexible working approach between the core working hours (Monday to Friday 08.00 - 18.00). Adopt a flexible working style to ensure the delivery of a high standard of service and positive customer experience. Ref: 136 406