Resident Advisor

**Resident Advisor**

**Dun Holm House, Unit 8, The Riverwalk, Durham, DH1 4SL**

**£19,300 Per Annum**

**Interviewing Immediately**

Fresh are a multi award winning student accommodation provider with over 20,000 beds in our portfolio across the UK & Ireland. We’re looking for someone to support their residence and the wider operational team.

You will have the opportunity to balance the operational aspects of the role while creating a social and fun atmosphere to create a community where students want to live and work.

Fresh can offer you an exciting, collaborative, people first environment where you can build your own career in a fast-growing industry.

You will be the first point of contact for resident and perspective resident enquiries, providing exceptional support and service, you will be part of an accommodation team ensuring that the property is run smoothly, and the residence are supported.

**As Resident Advisor, you will;**
- Organise events and open days for prospective and current residents
- Cover the main reception during office hours, including sorting mail
- Be the face of Fresh for residence, liaising with them on a regular basis
- Undertake viewings with potential residents, providing them with the up-to-date information relevant to their query.
- Ensure that the reception and management suite is clean and tidy and adheres to Health & Safety requirements
- Receiving and processing payments, monitoring and chasing rent arrears
- Filing and maintaining customer data, ensuring the database is up to date
- Liaising with maintenance and accommodation team to ensure any issues are logged and resolved promptly

**This role would suit you If you are;**
- A people person, who can provide excellent customer service
- Someone who speaks fluent Mandarin
- Someone who is organised, and detail orientated
- A calm and professional individual
- Adaptable to different situations with varied communication styles

We create great places to live, built on the simple principle that the people around you can make a huge difference to your way of life. If you’re a people person who loves working collaboratively and is great at making things happen, then you’ll fit right in We can’t wait to hear from you.