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Patient Access Clerk

3 weeks ago


Birmingham, United Kingdom The Royal Orthopaedic Hospital NHS Foundation Trust Full time

Adhere to standard operating procedures in conjunction with the Trusts Patient Access Policy at all times Adhere to National targets for RTT 18 weeks and Cancer waiting time targets Support the Medical secretarial MSK/Pain Team, Scheduled Care Coordinator with the administration of Injection lists and administrative tasks within the Physio Admin Team. Patients will be contacted at agreed points in their pathway and health questionnaires conducted within strict guidelines and all information recorded accurately and issues escalated to Medical Secretaries and Team Leaders Requests for case notes are dealt with in a timely manner Cases notes are collected and delivered to departments as appropriate and tracked in and out of departments on PAS at all times Ensure loose filing is amalgamated within case notes Telephones will be answered without delay, upholding the highest standard of customer care at all times Patients should be booked in and out of clinic in a timely fashion and clinics and ward events should be cashed up at the end of each session Ensure telephone calls, emails or letters from Patients, GPs and outside agencies are responded to in a timely fashion, upholding the highest standard of customer care at all times. Queries that cannot be resolved should be escalated to the Medical Secretaries/Team Leaders immediately for advice and support Photocopy and scan documents as required Ensure cancelled admissions are recorded and escalated immediately as appropriate Confirmations will be recorded on PAS at point of contact to the Trust Ensure booking forms are processed on a daily basis, registered on the PAS system and the PTL/tracker updated All admission offers and appointments must be booked on PAS/TIARA/Theatreman etc. following appropriate guidelines Update appropriate Trust information systems as required Liaise with patients/Medical Secretaries and clinicians on 72-hour calls and update the tracker and PTL Communicate with other sections within the team and other departments as required A patient focused approach will be adopted at all times Ensure KPIs are recorded and adhered to Work as a team, providing cover for annual leave and sickness Participate in Trust appraisal system and attend mandatory training annually and any other appropriate training as required by the Trust.