Guest Service Assistant

1 week ago


Lincoln, United Kingdom Holiday Inn Lincoln Full time

**Job Ref**:KGH10273

**Branch**:Holiday Inn Lincoln

**Location**:Holiday Inn Lincoln, Lincoln

**Salary/Benefits**:£12.21 per hour. 24 Hour contract plus overtime.

**Contract type**:Permanent

**Hours**:Part Time

**Shift pattern**:06:00 - 02:00

**Hours per week**:24

**Posted date**:20/06/2025

**Closing date**:22/07/2025

**The role**

Our **Guest Service Assistants** are responsible for ensuring every guest receives a safe, outstanding experience. This role reports directly to the Guest Service Manager and is part of a team based from our attractive hotel in Lincoln LN1 1YW. Guest Service Assistant duties include:

- supporting your hotel in achieving all brand and company metrics and objectives
- building and developing relationships with guests, assessing their needs and flexing style and approach appropriately
- ensuring all repeat guests, priority members and VIP’s receive recognition and appreciation
- following SOPs to ensure consistent hospitality for all guests
- maintaining a high level of product and service knowledge about all IHG hotels in your region and promote the hotel, products and services and IHG to all guests

Beyond that, you'll represent our company values and culture, ensuring that service excellence remains our top priority.

Other businesses may call this role Front Office Assistant or Food and Beverage Assistant, Guest Experience Assistant, Hotel Services Assistant.

**Benefits**

Our rewards package includes:

- Annual Conference Event and Awards
- Apprenticeships
- Robust career development opportunities and support for personal growth
- Attractive discounts across many major retailers, restaurants, and events
- Complementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide
- 50% off food and beverage while you stay in our hotels
- 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice
- FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)

**What you’ll bring to the team**

Ideally, you will have some previous experience in a fast-paced, customer facing role and passion for outstanding Customer Service. Due to the nature of the role the ability to anticipate guests needs is highly desirable. You will also be comfortable using a range of technology, including MS Office.

**Next steps**

A member of the hotel team will be in touch to book a 15-minute chat so we can get to know you better. We will explain the role in detail, and you can highlight your skills to us. If successful at this stage, you will meet Hotel Manager / Guest Service Manager.

**Who are Kew Green Hotels?**

Kew Green Hotels is a rapidly expanding global company, with a diverse portfolio across leading hotel chains, including IHG Hotels Resorts, Marriott International, Wyndham Hotels Resorts and Hilton, what unites us all is our values. Please view our website for more details.

Join our Kew-Team today

98 bedroom hotel in centre of Lincoln overlooking Brayford marina. Restaurant, bar and Starbucks Store. 120 car parking spaces. 15 minute walk to railway staion



  • Lincoln, United Kingdom Holiday Inn Lincoln Full time

    **Job Ref**:KGH9340 **Branch**:Holiday Inn Lincoln **Location**:Holiday Inn Lincoln, Lincoln **Salary/Benefits**:£11.44 per hour **Contract type**:Permanent **Hours**:Part Time **Shift pattern**:6:00am-14:30pm/14:30pm-23:00pm **Hours per week**:0 **Posted date**:18/09/2024 **Closing date**:20/10/2024 **The role** Our **Guest Service Assistants**...


  • Lincoln, United Kingdom Holiday Inn Lincoln Full time

    **Job Ref**:KGH10403 **Branch**:Holiday Inn Lincoln **Location**:Holiday Inn Lincoln, Lincoln **Salary/Benefits**:£12.21 per hour **Contract type**:Permanent **Hours**:Part Time **Shift pattern**:Early Shifts 06:00 - 14.30 Late Shifts14.30-23.30 Function shifts 16.00-01.30 **Hours per week**:0 **Posted date**:16/07/2025 **Closing...


  • Lincoln, United Kingdom Kew Green Hotels Full time

    The role Our Nights Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience during out-of-hours. This role reports directly to the Guest Service Manager and is part of a team based from our attractive hotel in Lincoln LN1 1YW Nights Guest Service Assistant duties include: supporting your hotel in achieving...


  • Lincoln, United Kingdom Kew Green Hotels Full time

    The role This is a fixed term role, ending on 31st December. Our Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience. Guest Service Assistant (Cristmas Casual) duties include: serving guests across the bar, restaurant and banqueting areas throughout the festive season setting up for festive events, with a...

  • Guest House Cleaner

    1 week ago


    Lincoln, United Kingdom Spericle Full time

    A local cleaning service in Lincoln is seeking a reliable Cleaner to uphold high cleanliness standards across guest houses and rental properties. The ideal candidate will manage deep cleaning, replenishing supplies, and laundry tasks to ensure a welcoming environment for guests. Responsibilities include making beds, hoovering, cleaning surfaces, and...


  • Lincoln, United Kingdom Turtle Bay Full time

    A vibrant Caribbean-themed restaurant in Lincoln is seeking a Cocktail Bartender to craft drinks and create unforgettable experiences for guests. The ideal candidate is passionate about hospitality and has a strong knowledge of cocktails and rum. You'll embody the spirit of the Caribbean by delivering exceptional service and working closely with a diverse...


  • Lincoln, United Kingdom Spericle Ltd Full time

    A cleaning services company in Lincoln is seeking a reliable Cleaner to join their team. The role involves ensuring high cleanliness standards in guest houses, rental properties, and communal areas. Responsibilities include deep cleaning, replenishing supplies, and completing laundry tasks to provide a welcoming environment for guests. A valid UK drivers...


  • Lincoln, United Kingdom Brayford Quay Student Accommodation Full time

    **Brayford Estates Ltd, Brayford Quay, Newland, Lincoln, LN1 1YA** - **Job Description - CSA - Customer Service Assistant**_ Reports to: Accommodation Manager Salary -£11.44 per hour Hours: PT - 20 Hours Working Times**:Normal starting at (9.00am-1.00pm) Monday to Friday but the starting and finishing times may be different at certain times of the year...


  • Lincoln, United Kingdom SPERICLE LTD Full time

    A cleaning service provider in Lincoln is seeking a reliable Cleaner to uphold high cleanliness standards in guest houses and communal areas. The ideal candidate will be responsible for deep cleaning, replenishing supplies, and handling laundry tasks. Applicants must have a full UK driving licence, be over 25, and show flexibility in their availability. This...


  • Lincoln, United Kingdom Service Care Solutions Full time

    A recruitment agency is looking for an Assistant HR Advisor to join Lincolnshire Police. This role requires supporting HR operations and case management within a fast-paced environment. An ideal candidate must have CIPD Level 5 or equivalent experience with solid HR advice skills and strong organisational capabilities. The position is office-based, but...