Customer Service Assistant
3 days ago
A global automotive retail business based in Solihull require a Hybrid Customer Service Advisor, to work out of their Solihull HQ on an ongoing temporary basis. This position is initially for 6 months, then has the potential to turn permanent. The company needs a Customer Service Advisor to support its client base with new order processing.
You will initially work from the office 5 days a week during training, once up to speed you will work 3 days from the office and 2 from home.
As a Customer Advisor you will be responsible for:
- Customer order management from order to delivery.
- Managing and resolving customer queries with a first-time resolution mindset.
- Working closely with the logistics team and external carriers.
- Working towards team KPI's and individual development KPI's
We would love to hear from you if you have had the following experience:
- A team player with great communication skills in a fast-paced team environment
- Problem-solving skills
- Can multitask and prioritise
- A can-do attitude
- Experience with Microsoft packages is desirable
Hours: Monday to Friday 0830-1645 or 0915-1730
As a Customer Service Advisor you will be able to work from home for part of the week following your training.
**Job Types**: Full-time, Temporary contract
Contract length: 6 months
Pay: £10.50-£11.50 per hour
**Benefits**:
- Free parking
- On-site parking
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Solihull: reliably commute or plan to relocate before starting work (required)
Reference ID: 36790
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