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2nd/3rd Line Engineer

2 weeks ago

Basingstoke, United Kingdom Simpson Judge Ltd Full time

3rd Line Senior IT Engineer

We provide IT services to over 190 hotels across the UK and are always looking for good 3rd-Line Senior IT Engineers, ideally based from our Basingstoke office or London who can perform a mixture of on-site and remote IT.

What sets us apart from many of our competitors is we don't just to IT support - we also do Wi-Fi, phone systems, CCTV, networking, in-room TV entertainment/casting solutions and lots more. We probably see more and do more in a week than other IT providersdo in months.

Department:
Technical Dept

Project Location(s):
Basingstoke / London

Compensation:
£34,000 to £42,000

Your role would include a mixture of project work and 3rd-Line IT Support, and you would have a proven track record of delivering IT in some of these areas to be considered for the role:
Configuration & Setup of Active Directory domain controllers with DHCP and DNS roles

Installing and configuring VMware ESXi

Deploying and setting up server and network hardware, including VLANs ideally

Fantastic all-round IT knowledge

Set up and deployment of Wi-Fi access points

Office 365 migration and deployments

Optionally, there is an escalations rota you could join to provide IT support for critical issues across our Hotel customers out of hours for which an additional payment would be made.

Working from 09:00-18:00 weekdays with an hour for lunch. you would work from our Basingstoke office unless needed to visit one of our customers. You must have a valid UK driving license.

We don't have the usual 'us' and 'them' culture because our engineers get involved in every area of IT (up to their skill levels), so sometimes a 3rd Line engineer is on the Support Desk whilst a 2nd Line engineer is out doing a project or a site visit andvice-versa.

The hospitality industry is all about providing good customer service, and that's exactly the same for us too, so you would need to share this same positive customer-focused ethos.