Part-time Luggage Porter

**About Montcalm Collection**

United by timeless style and peerless service, the Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s story. Architecture and style may change, but classic hospitality stands the test of time: expect an enduring welcome from our team. We are proud of our past, but even more excited for our future.

Discover the hotels in the collection. Our historic brewery reimagined as a vibrant modern hotel: The Montcalm At The Brewery. Our Georgian charmer with an artful modern spirit: The Montcalm Marble Arch. Our storied city-slicker, housed in the former headquarters of the Royal Mail: The Montcalm Royal London House. Our duo of mindful hotels which set a slower pace: Inhabit Southwick Street and Inhabit Queen’s Gardens.

**Overview**

Montcalm Collection are looking for a skilled and ambitious **Part-time** **Luggage Porter** to join our team. You will play a pivotal role by consistently delivering exceptional customer service to Guests, especially escorting guests to their rooms, transferring and storing of guests’ luggage.***

Help to shape the Montcalm Collection’s next chapter and showcase your skills. Become a trusted ambassador for one of our hotels and take advantage of the opportunity to move between properties, achieving the service and product delivery standards for the department with a high degree of customer care and service.

**Benefits**
- Collaborative and empowering team dynamics.
- Pathways for promotions and growth within the brand.
- Recognition and Rewards Program.
- Access to an array of discounts via our Benefits Platform.
- Comprehensive training through Certified Classroom and E-Learnings.
- 28 holidays annually, inclusive of 8 bank holidays. Additional holidays post 2-year tenure.
- Health incentives: Cash-back on optical, dental, chiropractic, and physio services.
- Concession on gym memberships.
- Nutritious meals provided during shifts.
- Complimentary dry-cleaning service for uniforms.
- Inclusive pension schemes

**Key Responsibilities**

The Luggage Porter interacts with Guests and contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

- Direct report to Head Concierge
- Offer consistent, high standard service and assistance to Guests and maintain a lobby presence that offers courteous and attentive service
- Ensure that individual customers and Groups receive fast, efficient and friendly service
- Ensure that either the Head Concierge on duty is kept fully aware of any relevant feedback from either the customers or other departments
- Assist with room moves and luggage deliveries and man the Front Door, following all standard operating procedures
- Ensure the effective handling and storing of long-term and short-term luggage for arriving/departing Guests
- Greet all guests in public areas and rooms in a warm manner
- Be highly courteous and give our guests a memorable welcome and lasting impression whilst assisting them with their luggage according to the required standards and above
- Ensure that the entrance, lobby area and other front of house areas are kept in a presentable and welcoming condition
- Work collaboratively with your colleagues to deliver captivating experiences
- Take initiative in accommodating our guests needs in a resourceful manner

**Essential Qualifications**
- Excellent level of spoken and written English
- Excellent communication skills
- Ability to work on own initiative.
- Approachable, professional and an eye for detail
- Comprehensive knowledge of London restaurants and attractions
- Knowledge of Opera.
- Previous experience in a 5* property preferable.

**Eligibility**

**Equal Opportunity Employer**

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives each individual brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we are dedicated to providing a workplace free from discrimination and prejudice.

Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.

INDFOH