Infrastructure Technician

**Technology Engineer - Infrastructure Technician - Leading Financial Services Organisation**

**What we’re looking for**:
A professional, proactive self-starter with excellent hands-on troubleshooting skills who is able to identify problems and then offer and deliver appropriate solutions.

An effective team player who can work effectively with others, as well as being self-motivated and able to operate independently with enthusiasm, adaptability, and with a willingness to learn.

Working closely with the Technology Leader and other Technology Engineers, be instrumental in maintaining and developing the technology landscape.

Experience of supporting the day-to-day operations within the service desk where required.

You will be capable of prioritising & categorising workload, planning, and delivering projects.
- You will contribute technical information and develop the IT knowledge base, be willing to share and coach others.
- Have the ability to pick up new systems and environments quickly.
- Have excellent communication skills and be able to engage with all stakeholders and build third-party relationships.
- Be interested, aware, and enthusiastic about new technologies.
- Have a good eye for detail, maintaining auditable records and processes within the Technology team.

**You will have the following skills**:
You will possess the relevant IT Support experience and qualifications such as Microsoft/Cisco certifications (MCSA, MCSE/CCNA, CCNP)
- At least 2-3 years in an IT Infrastructure, Security, and support type role.
- Experience with a Microsoft 365 deployment, specifically Exchange, SharePoint, MDM/Intune.
- Experience in some or all of the following; ITIL Framework; Business Continuity and Disaster Recovery; IT Auditing; Release Management; Supplier Management
- You will have a broad understanding and experience of major IT systems spanning some or all of the following; Networking; Telephony; Operating Systems; Application Servers; SAN and virtualisation technologies; Enterprise security, DLP, and Encryption technologies,Firewalls, and Mobile Devices.
- You will also have a deep understanding with administrative knowledge of; Microsoft Windows Server 2012-2019; Windows 10 (Build 1709-20H2); Office 2016-2019/365; Microsoft 365 and Azure including all of its components; Active Directory; Group Policy; VMware(5.5-7.0); Microsoft SQL Server 2012-2019; Microsoft Exchange (on-prem and online) and networking components (TCP/IP, VPNs, LANs, WANs, VLANs, DNS/WINDS and DHCP)
- You will have awareness of configuring switches, routers, and firewalls.
- Experience in deploying and administering backup solutions both on-prem and online such as Veritas NetBackup and Veeam.
- Proficient in Microsoft Office packages such as Word, Excel and PowerPoint, MS Visio, and Project are desirable.
- You will have a Full UK Manual Driving Licence
- Be comfortable working remotely for the short-medium term
- Occasional travel to other UK offices on a rota basis with other members of the Technology Team