Repairs and Customer Service Advisor

1 week ago

Kingston upon Thames, United Kingdom Chisholm Hunter Full time

**Customer Service & Repairs Advisor - Permanent - Kingston upon Thames**

Chisholm Hunter is one of the UK’s **multiple award-winning jewellers **supplying luxury **jewellery and Swiss timepieces** to our clients since 1857. We are a family run business, **passionate about our exquisite products **and are experts at delivering a high end, luxury customer experience which is ‘A Cut Above’.

Our mission is to create **lasting memories **with our exceptional products and customer experience. We are looking for someone who is **passionate** for success, and shares our values which includes **Teamwork, Excellence, and Celebrating achievements**

We are looking for a **Customer Service & Repairs Advisor **to be based in our **Kingston upon Thames Store**. Come and join our growing CH family

**Customer Service & Repairs Advisor - Job Responsibilities**
- Support the branch management team, review and analyse store performance in repairs and special orders targets
- Assisting management team with opening and closing the branch when required and ensuring adherence to company security policies therein
- Ensuring that merchandising and visual window displays are maintained to a high standard and in line with seasonal campaigns
- Taking charge of stock control including supervising all goods in and out of the branch and preparing the stock totes for dispatch
- Taking charge of customer calls for repairs and Special Orders and processing these accordingly
- Establish and maintain productive working relationships within the team with the purpose of contributing to the overall positive atmosphere within the store
- Management of all other administrative duties as required for the branch
- Maintaining a high level of ‘Cut Above’ customer service by opening each interactions with a natural approach, putting the customer at ease and building a relationship.

**Customer Service & Repairs Advisor - Person Specification**
- Experience in a commercially-focused (preferably retail) Administrator role
- Experience with customer-service
- Strong administration and organisation skills
- Skilled in Microsoft Office suite
- Analytical thinker, with a flair for reporting
- Eager to learn and build on your retail and product knowledge
- The ability to work as part of a team and use your own initiative
- Fantastic communication and organisation skills

**Benefits**
- £22,000 - £24,000 per annum
- Bonus scheme
- Excellent career development opportunities and a clear development path
- Accredited industry training and qualifications (fully-funded)
- 29 days holiday per year plus your Birthday off (pro-rata)
- Company life assurance of three times your salary for all colleagues
- Generous staff discounts
- Colleague incentives (cash rewards, show tickets, overnight stays, and more)
- Meritocratic environment where hard-work is rewarded

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£24,000.00 per hour

**Benefits**:

- Company events
- Company pension
- Employee discount
- Life insurance
- On-site parking
- Profit sharing
- Referral programme
- Store discount
- Wellness programme

Schedule:

- Day shift

Supplemental pay types:

- Bonus scheme
- Loyalty bonus

Ability to commute/relocate:

- Kingston upon Thames, Greater London: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Jewellery and/or Watch Sales: 1 year (preferred)
- retail administration: 1 year (preferred)

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