Ecommerce Assistant

**Vacancy No**
- VN526

**Job Type**
- Permanent

**Location**
- Hatfield

**Job Details**

We’re an exceptional and mighty bunch of colleagues who are inspired by our three awesome values**:Always be curious**, **Bring your best self,** and **Challenge what's possible**.

We have ambitious plans and vision to never-stop making our customers' lives better, by delivering the supermarket of today, tomorrow.

**About the Team**
- We are looking for a Supplier Funded Content Assistant to join our fun and highly dedicated team on a permanent basis.

**The Role/Profile**
- As an assistant in the SFC team, you will liase and brief media requirements to our Suppliers. Once assets are delivered you will process and upload these onto site. This role also designs and builds Ocado branded SFM, in the form of FOP and PCOW banners, taking the brief from the supplier and designing an in house branded banner to load into the space.

**Key Responsibilities**
- External account management:

- Communicate promo periods to suppliers; chase assets, and liaise with suppliers and external design teams as required.
- Be aware of any related media in the supplier’s media plan, eg. Shop-in-shops.
- Internal account management:

- Communicate daily status to the Senior eComm Exec, and relevant business partners where required.
- Identify and escalate issues where required.
- Liaise with Trading Managers and Assistants to ensure promos are correct, and checked on time.
- Liaise with the Merchandising team to deliver completed assets on time.
- Workload management:

- Anticipate workload/resource requirements and plan accordingly.
- Produce reports to track efficiency.
- Ensure that resources are being used effectively, that production stays on track, and that media is delivered correctly and on time.
- Continuously improve the process.
- Quality control:

- Ensure that all banners are correct. Feedback corrections to suppliers and/or correct banners as applicable.
- ** Design**:

- Create internal banners, understand brand guidelines and optimise media within set guidelines.

Day-to-day duties include:

- Update guidelines and supporting content for internal and external parties where required.
- Correct or feedback to suppliers as required.
- Upload all banners into Scribe.
- Code HTML banners where required.
- Liaise with Trading Managers and Assistants to ensure promos are correct, and checked on time.
- Liaise with the Merchandising team to deliver completed assets on time.
- Proactively communicate workload status to business partners.
- Develop and maintain positive relationships with all stakeholders.
- Set up the SFC sheet
- Create NSTs
- Brief suppliers
- Download media
- Process late media
- Optimise banners
- Check banners
- Check missing media / promotions
- Map categories
- Add content (search / category)
- Onboard suppliers.

**Key skills**
- Good Project Management or Account Management
- Good attention to detail
- Commercial awareness
- Ability to multitask and prioritise workloads in fast-paced environments
- Good verbal and written communication skills
- Adobe CC - Photoshop
- MS Excel
- CMS expertise - a bonus
- HTML - a bonus
- Tableau - a bonus

**What We Offer You**
We want our colleagues to feel supported and secure here at Ocado Retail, which is why we have a great range of useful benefits for them to scoop up - and they’re now available to easily learn about using our new platform ‘Pick ‘n’ Mix’. Our flexible benefits range from tasty lifestyle discounts to trusty private medical insurance.

These benefits can also be customised so you can pick and choose to best suit your lifestyle.

**Core Rewards**
- Annual bonus scheme - maximum opportunity dependent on the role
- 26 Days Annual Leave plus bank holidays
- Up to 7% matched pension contributions (e.g. 7% from you, 7% from us)
- 50% income protection
- 4x salary life insurance
- 20% Marks and Spencer discount
- Company-paid private medical insurance for colleagues with the opportunity to add partners/children at corporate rates and Digital GP service
- Hybrid Working (2-3 days a week connecting, collaborating, and learning together with our colleagues)

**Health & Wellbeing**
- Private Medical Insurance
- Critical Illness
- DigiCare+
- Healthcare Cashplan
- Health Assessment
- Dental Insurance
- Eyecare Vouchers
- Digital GP
- Mental Health

**Flexible Benefits**
- Tax-efficient electric vehicle leasing scheme
- Access to a retail discount platform, providing discounts and cashback

**On-site at Apollo**
- Free onsite parking and free shuttle service from Hatfield station
- Regular socials, including Town Halls and Mixers & our ORL Summer Party
- ‘The Fig’ (serving breakfast, snacks, and lunch), coffee cart, as well as small kitchens (with unlimited refreshments and fresh fruit available every day) and vending machines on each floor.
- As part of our inclusive nature, help make change within the business and join any of our Networks

**Trave