Housing Officer

**Title: Housing Officer**- ** Contract: Fixed Term Contract up to 12 months**- ** Hours: Full-Time, 35 hours per week**- ** Salary: £35,951 per annum to £39,531 per annum**- ** dependent on experience, plus ECU Allowance**- ** Grade: 8**- ** Reporting Office: Stratford, London**- ** Working Location: Schemes in London Borough Barking and Dagenham**- **Persona: Agile Worker: 20% - 40% of contractual hours to be**- **worked from reporting office/working location (hybrid working)**-
- **Role Profile - Supported Housing Officer.pdf*** Benefits** include**:Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and** **many more**-
- **DBS** ** Join our Living Supported Housing team at L&Q**We are an aspirational and forward-thinking team, responsible for delivering quality housing to our customers. As our customers are always at the heart of our service, we strive to deliver excellent services to the local community and work with our customers to enable them to maintain their independence and live well.- You will be covering a patch of schemes across Medway in Kent and the London Boroughs of Bexley and Richmond, providing frontline housing management for our vulnerable customers.-
- You’ll be a hard-working individual who works well under pressure and is passionate about providing excellent customer service to our customers and other stakeholders.-
- **If this sounds like you, we would love for you to apply**-
- **Your Impact in the Role**:

- You’ll play a key role in improving resident satisfaction, building trust, and making sure that residents have a home that they’re happy in.-
- Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents, you will be responsible for all housing management functions including:

- Completing sign-ups and tenancy visits
- Carrying out health and safety checks
- Ensuring maintenance or repair work has been carried out
- Resolving neighbourly disputes or incidents of anti-social behaviour
- Offering resident meetings and tenancy advice to our vulnerable customers- ** What you'll bring**:

- Housing Management experience working with vulnerable people-
- Working knowledge of health and safety requirements in relation to property management
- Strong written communication skills, with the ability to write clearly and accurately in various styles—including letters, newsletters, and witness statements—and proven experience in report writing.
- Proven ability to solve problems independently and creatively, with strong customer focus and confidence in managing challenging situations, while positively adapting to change and demonstrating empathy toward others- Whilst normal office working hours are Monday to Friday 9am to 5pm, occasional out of hours working may be required to meet the needs of our customers.-
- **This is an essential car user post to which an additional monthly allowance is paid. The post holder is required to hold a full driving licence and have access to a vehicle insured for Business Use.*** About L&Q**:

- We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.-
- 250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South-East and North-West of England.-
- At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate **values and behavioural framework**, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.-
- L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more.At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.-
- **ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.**- **

**Housing Officer**

**Location**:London - Barking & Dagenham

**Posted**:30/10/2025

**Closing date**:12/11/2025

**Closing time**:23:00