Motor Claims Team Leader

3 days ago

North East, United Kingdom Aston Charles Full time

A true ‘digital disrupter’, this cutting-edge Insurtech is turning the claims landscape on its head; challenging the status quo and the previously accepted norms - and delivering fantastic customer outcomes as a result

This ‘Third Party Administrator - with a difference’ is the brain child of several insurance veterans with rich pedigrees in utilising state-of-the-art technology to tackle longstanding problems in the claims industry. Cash rich, it has been backed by a number of specialist VC firms, and has long-term agreements in place with some of the best-known MGA’s on the planet.

This is a 100% home-based role, where you will be provided with all the tools needed to make a real success of this role (including a top of the range Apple MacBook with additional screens etc), and benefiting from an extremely friendly and supportive team environment.

Due to having long-term deals in place with a number of MGA’s (each with diverse books of business), the need has arisen to appoint a Motor Claims Team Leader. Here, you will be responsible for managing a team of Motor Claims Handlers, each dealing with a varied caseload including Damage, Credit Hire, and Personal Injury. Your managerial duties will include training, development and coaching, allocating workloads, acting as an escalation point for complaints, and file /audit checking to ensure compliance. In addition, you will be handling your own caseload of higher value and complex claims.

It is essential that you are an, “expert on all things wheels claims”, with a solid understanding of all aspects of motor claims. You must also have solid managerial skills, and the ability to help a friendly and supportive environment where a fully remote-based team enjoy working to shared goals and objectives. As this dynamic firm is seen as somewhat of a ‘disrupter’ in the sometimes rather staid TPA claims sector, you must also be dynamic, able to thrive in a fast-paced and constantly-evolving environment, and be willing to challenge the status quo. Equally, as this firm is growing so rapidly, you must be willing to get involved in a variety of different projects and assignments.

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