Managing Coach

1 week ago

Glasgow, United Kingdom Bill Gosling Outsourcing Full time

Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started

Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started

We are hiring a Managing Coach to join our Glasgow office, in partnership with Nationwide

The Managing Coach, Operations is responsible for the overall performance and budget of their client groups. They set objectives, analyse metrics, ensure that the company and staff meet goals and provide reliable, efficient support for our clients. They are also responsible for hiring, training, preparing and motivating their teams to provide excellent service to customers and clients.

YOU WILL
- Responsible for performance management and ensure productivity (e.g. setting objectives and reviewing KPI’s)
- Review and analyse reporting for trend. Identify areas of opportunity and develop strategies to improve processes and procedures to ensure Company performance goals are met and exceeded
- Monitor staffing levels in accordance with the Resource Balancing Plan to ensure that Company resources are being efficiently and effectively allocated
- Recommend hiring, transfer, promotion, or dismissal of staff, as is appropriate
- Deal with clients in a professional and appropriate manner, in accordance with the Company's Mission Statement and Company Policy
- Maintain accurate records of employee and client performance data, including, but not limited to performance reviews, quality audits, attendance records, disciplinary documentation, productivity and billing reports
- Champion company core values and other company programs to engage and motivate our employees
- Other duties as assigned

ABOUT YOU
- Previous experience in a leadership or managerial role required
- Previous experience as a Team Leader in a BPO setting is required
- Minimum of 5 years’ experience in the BPO industry
- Can work onsite in our Glasgow Office

WHY WORK WITH US
- We offer a competitive salary for your work experience.
- Life Insurance and fully funded Private Health Care/Travel insurance (after probation)
- Salary Ranging from £30,000 - £33,000 per annum
- Great Office Location - 5 to 10-minute walk from Central Station
- Flexible Hybrid Working - Great work-life balance
- Increasing holiday entitlement (28 to 33 days/year)
- “Birthday” paid time off (After Probation)
- Opportunities for career progression through leadership development programmes - The majority of our Production Leadership team started as an agent
- FREE Employee Assistance Programme and Wellbeing Platform - confidential counselling and well-being support service available to all employees, their partner/spouse and dependent children over 16 still living at home and hours of well-being content related to sleep, mental health, fitness, and nutrition among other topics
- Be part of our Engagement Committee - Ongoing support of local charities
- Employee referral programme - Refer a friend/family and earn extra money

WHERE ARE WE

389 Argyle St,

Glasgow G2 8LR,

United Kingdom

We have offices across the Globe - Canada, Philippines, Costa Rica, UK, US, Trinidad & Tobago, and India - please visit our website for additional information

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